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    Helpdesk Tier 2 Analyst - College Park, United States - E-talentnetwork

    E-talentnetwork
    E-talentnetwork College Park, United States

    2 weeks ago

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    Description

    Job title:
    Helpdesk Tier 1 Analyst

    Locations:
    Chicago, IL

    Public Trust Clearance.

    T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk.

    The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to:

    Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.

    Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues.

    Provide technical assistance and solutions to customers as well as other IT staff or contractors.


    Note:
    Must be US Citizen

    #J-18808-Ljbffr

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