- High school graduate
- 2+ years customer service experience
- Well-developed written and oral communication skills
- Demonstrates understanding of customer service principles
- Working knowledge of computer applications: word processing, medical office management and spread sheet
- Ability to accurately record and transmit detailed information
- Ability to exercise good judgment in evaluating situations and making decisions
- Ability to use tact and sensitivity to timing in personal transactions
- Previous experience in operation of office systems including personal computer, printers, copiers, fax, postage machine and telephone systems
- 2+ years' experience in a medical office or other healthcare setting
- Familiarity of third-party payer systems: Medicare, Medicaid, and commercial
- Greet arriving patients, providing a superior patient experience.
- Obtain authorizations, as required by payors, prior to patient being seen.
- Schedule patient appointments and complete on-demand eligibility checking.
- Correct any and all eligibility errors prior to patient being seen.
- Verify appointment information and notify nursing staff in accordance with procedure.
- Register and create record for new patients, assist patient in completion of necessary forms and consents.
- Obtain and verify current insurance information or other financial information, as necessary.
- Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
- Update patient demographic data in practice management system.
- Schedule and re-schedule return appointments according to scheduling guidelines.
- Maintain continuity in communication supervisor regarding expected telephone calls, pages and potential patient service-related problems and availability of medical and administrative staff.
- Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
- Adhere to patient confidentiality and records release policies.
- Utilize office equipment for copying and fax transmission of documents.
- Maintain and balance individually assigned cash box with receipts.
- Perform end-of-day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit.
- Manage automated reminder system, completing required follow-up action.
- Maintain daily appointment schedule, notify nursing staff and providers of changes.
- Prepare new patient packets for next day clinic.
- Utilize triage system for all patient related calls, in accordance with triage procedures.
- Answer calls and resolve issues patients have including scheduling and patient balances. If unable to resolve, take message and forward to appropriate staff.
- Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
- Keep lobby and front reception area clean.
-
Patient Service Rep
2 days ago
VitalSkin Dermatology Mattoon, United StatesJob Description · Job DescriptionAs a full-time, on-site Patient Service Representative, you will be responsible for providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient appointments and completing on-demand ...
-
Customer Service Rep(09304)
1 week ago
Domino's Franchise Lovington, United StatesJob Description · Job DescriptionJob Description · ABOUT THE JOBMust be at least 16 years of age, have excellent communications skills, some computer experience helpful, good math skills, enjoy interacting with people in a fast-paced work environment. · ...
-
Customer Service Representative
1 week ago
Justrite Mattoon, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001894 Showing 1 location **Job Details** · **Description** · **HIRING IMMEDIATELY** **Justrite Manufacturing**, the leading source of storage, handling and security ...
-
Account Support Specialist
2 days ago
Justrite Safety Group Mattoon, United StatesJustrite Safety Groupis a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long ...
-
Customer Service Representative
1 week ago
JM Test Systems Mattoon, United StatesOverview of the Company and Culture: · JM Test Systems is a leading provider of top-tier products and services tailored to meet our clients' needs efficiently. With over 40 years of expertise, we ensure precision and reliability in every aspect of our operations. Accredited by t ...
-
Account Support Specialist
1 hour ago
Justrite Mattoon, United States Full timeJob Details · Description · Justrite Safety Group is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united ...
-
Shift Coordinator, Wet Mill
22 hours ago
Primient Windsor, United StatesShift Coordinator · Decatur, IL · Join Primient for a more rewarding manufacturing role. From day one, you'll earn a great wage and full benefits. Benefits incl. Healthcare/Medical insurance, 401 K matching and non-contingent matching plans, 3 weeks vacation after 30 days. · ...
-
Business Development Rep
1 week ago
UHS Moultrie, United StatesResponsibilities Business Development/Marketing Rep (North Carolina, Virginia, Washington, DC, Delaware, and Maryland)Turning Point is seeking a full-time, experienced Business Development (BD)/Marketing Rep, who is a highly efficient, self-motivated and dynamic individual. The B ...
-
CDL Class A
22 hours ago
Core-Mark Effingham, United StatesApply Job ID: 100176BR Type: Transportation Primary Location: Effingham, Illinois Date Posted: 05/08/2024 Job Details: Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independen ...
-
Class A CDL Delivery Truck Driver
7 hours ago
Performance Foodservice Effingham, United StatesCompany Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, co ...
-
CDL Class A
7 hours ago
Performance Foodservice Effingham, United StatesCompany Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, co ...
-
Class A CDL Delivery Truck Driver
7 hours ago
Core Mark Effingham, United StatesApply · Job ID: 100009BR · Type: Transportation · Primary Location: Effingham, Illinois · Date Posted: 05/07/2024 · Job Details: · Company Description · Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, includ ...
Patient Service Rep - Mattoon, United States - VitalSkin Dermatology
Description
As a full-time, on-site Patient Service Representative, you will be responsible for providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient appointments and completing on-demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re-scheduling return appointments according to scheduling guidelines; and, other daily admin duties.
You are a well-rounded customer service professional with extensive admin office experience, who is a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You have at least two years of experience in a medical office or other healthcare setting; familiarity of third-party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. You must be able to work on Saturdays, as well as late evenings
VitalSkin Dermatology - WE are a growing dermatology company with several locations. We offer our employees merit based competitive pay, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, as well as paid time off (holidays, sick time, and vacation).
Detailed Job Description
Minimum Qualifications
On a typical day, this role is responsible for all aspects of the front office, including:
Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.
Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another - forming a strong family bond.
Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.
Being accountable. We strive to provide value everyday; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.
Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.
Being entrepreneurial. We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.