Patient Relations Representative - Mineola, United States - NYU Langone Health

NYU Langone Health

Verified Company

Mineola, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

Position Summary:

We have an exciting opportunity to join our team as a Patient Relations Representative - Mineola.

Responsibilities:

Performs other duties as assigned
Greet patients and families and creates a courteous and professional patient centered environment.
Investigates hospital complaints and grievances according to hospital policy and escalates to appropriate areas/departments. Triages and escalates high profile complaints and effectively communicates. Deescalate patient andor family concerns via phone or in person. Follows Patient Relations process and promptly responds to patient and family concerns. Initiates appropriate service recovery methods to resolve concerns.
Responsible for timely documentation, entering data into grievance and complaint database.
Conducts daily proactive new admission patient/family rounds on units.
Serves as a resource for information concerning patients rights, responsibilities and advance directives. Provides emotional support as needed to patients, visitors and families.
Identifies cases that are potential quality or risk issues and makes appropriate and timely referrals to Quality and Risk Management.
Works collaboratively with the healthcare team in clarifying issues and promoting prompt and caring resolution of patient/family concerns.
Anticipates the needs of the patient population served in relation to their age, culture, languages, deaf, hearing impaired, blind, visually impaired.

Minimum Qualifications:

To qualify you must have a Bachelor's Degree or equivalent years Healthcare or customer service related experience OR a suitable combination of experience and education.

Excellent communication (both oral and written), organizational, time management skills. Strong interpersonal and customer service skills. Ability to handle conflict and de-escalate situations. Knowledge of Microsoft Office especially Excel.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work.

Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements.

The salary range for the role is $92, $93,704.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.