Senior Customer Success Manager - New York - Obligo

    Obligo
    Obligo New York

    2 days ago

    $90,000 - $150,000 (USD) per year *
    Description
    About Us
    Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use Obligo to streamline their operations, defend themselves from fraud, and make their listings more appealing to renters.
    About the Position
    We are seeking an experienced Senior Customer Success Manager to build and manage successful partnerships with property management companies nationwide. Reporting to the VP of Revenue & Operations, you will be responsible for driving customer outcomes, retention, and growth within a strategic portfolio of accounts.
    In this role, you will own relationships with key and enterprise customers, ensuring they derive maximum value from Obligo. You will act as a strategic advisor, a product expert, and the primary point of contact throughout onboarding, adoption, renewal, and expansion.
    As a data-driven and customer-obsessed leader (without direct people management responsibility), you will proactively identify risks and growth opportunities, influence cross-functional initiatives, and serve as the voice of the customer internally.
    Responsibilities
    • Own the success of key and enterprise accounts within assigned property management systems (PMS), including performance, relationships, retention, and expansion.
    • Manage a strategic portfolio of customer accounts, building strong executive-level relationships and driving measurable customer outcomes.
    • Lead onboarding for new accounts within assigned channels, ensuring smooth implementation, adoption, and time-to-value.
    • Partner closely with Sales to ensure seamless customer handoffs and ongoing alignment through regular pipeline and account reviews.
    • Monitor customer health, usage, and adoption through dashboards and reporting to identify trends, risks, and growth opportunities.
    • Proactively drive renewals and expansion opportunities by identifying upsell, cross-sell, and product adoption opportunities.
    • Track product flavors and version rollouts within assigned channels to ensure customers are enabled on the appropriate configurations.
    • Act as the internal voice of the customer, sharing insights and feedback with Product, R&D, Data, Sales, and Marketing.
    • Collaborate cross-functionally to resolve complex customer challenges and influence product enhancements.
    • Contribute to customer success stories, case studies, referrals, and advocacy initiatives.
    Skills and Qualifications
    • 5+ years of experience in a client-facing role at a B2B SaaS company.
    • Proven experience owning customer relationships across onboarding, renewal, and expansion.
    • Experience managing enterprise or strategic accounts.
    • Experience working with complex SaaS platforms.
    • Prior experience in property technology (proptech) or property management is a strong plus.
    • Bachelor's degree in business, marketing, engineering, or a related field preferred.
    • Strong relationship-building, executive communication, and organizational skills.
    • Ability to understand customer tech stacks and work comfortably with CRM and data tools.
    • Comfort working with data and building or modifying reports in HubSpot; Tableau or Sigma is a plus.
    • Highly proactive, ownership-driven mindset with the ability to operate independently in a fast-paced environment.
    Location
    Ability to work out of our New York City office.
    Benefits and Perks
    • Competitive base salary and bonus structure
    • Stock options
    • Multiple Health, Dental, and Vision plans that begin on day one
    • Remote office expense reimbursement
    • Generous PTO and holiday schedule
    • Commuter benefits
    • Life insurance
    • Quarterly team kickoffs and other team outings
    • Amazing offices in NYC and Tel Aviv
    • A chance to work with incredible teammates that are super bright, creative, talented, and passionate
    * This salary range is an estimation made by beBee
  • Work in company

    Customer Success Manager

    Only for registered members

    This organization has raised of $100M in the past year, and is growing at an extremely fast pace across the globe. · ...

    New York

    1 month ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    This role offers the opportunity to lead a high-performing Customer Success team focused on driving product adoption, retention, and growth across a diverse customer base. · ...

    New York Full time

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    We are seeking a highly organized and detail-oriented Client Success Manager to join our team. This is a hands-on, operationally focused role where success is measured by speed, accuracy, and client confidence, rather than revenue quotas or renewals. · You will work closely with ...

    New York $90,000 - $135,000 (USD)

    1 week ago

  • Work in company

    Account Success Manager

    Only for registered members

    We are seeking an experienced Account Success Manager to support and optimize our clients' campaignsWe are looking for an Account Success Manager to drive account success and provide strategic guidance. · ...

    New York $100,000 - $120,000 (USD)

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Luminary is a data and collaboration platform purpose-built for estate planning services. We are looking for a Customer Success Manager to build & engage our rapidly growing customer base. · ...

    New York

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    As a Client Success Manager (CSM), you will own the health, retention, renewal, and growth of your assigned accounts. · Bachelor's Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields. · ...

    New York $93,000 - $119,000 (USD)

    1 month ago

  • Work in company

    Solution Success Manager

    Only for registered members

    Aidoc is recruiting a Solution Success Manager - Radiology Solutions to support its Radiology AI and Workflow Solutions. The individual will have a background in CT technology (ARRT)(CT) and act as a trusted advisor for customers, guiding them through successful onboarding, clini ...

    New York Full time

    1 month ago

  • Work in company

    Advisor Success Manager

    Only for registered members

    Wealth management is a $545 billion industry in the US, yet remains archaic and inefficient with low technology penetration. 75% of financial advisors don't offer digital communication beyond email, and 62% still build financial plans manually in Excel. · Savvy is changing that. ...

    New York $115,000 - $130,000 (USD)

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're looking for a Customer Success Manager to own customer satisfaction across Doctronic. You'll ensure patients, partners, and enterprise clients are getting value—and that we're hearing them when they're not. · ...

    New York $110,000 - $150,000 (USD) Full time

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're here to push the boundaries of what's possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new. · ...

    New York $95,000 - $120,000 (USD) Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're looking for a proactive detail-oriented customer success account management professional who enjoys working directly with clients staying organized across multiple moving pieces and helping teams get audit-ready with confidence. · Serve as the primary client contact transla ...

    New York

    1 month ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. · ...

    New York $125,000 - $175,000 (USD)

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    ABOUT THE ROLE · Rightway is looking for a relationship driven and operationally savvy Client Success Manager (CSM) to join our team. As a CSM, you will be the primary point of contact for clients within a diverse portfolio of accounts, ensuring they have a seamless and exception ...

    New York $90,000 - $125,000 (USD) Full time

    1 week ago

  • Work in company

    Brand Success Manager

    Only for registered members

    brand success manager to serve as the single point of contact for internal brand and marketing teams across our b2b event portfolio. · ...

    New York $70,000 - $75,000 (USD) Full time

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a Customer Success Manager to join our team at Pugpig. As a Customer Success Manager, you will work with customers throughout their product journey, from setting goals and onboarding to conducting regular business reviews and delivering product updates. ...

    New York

    2 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a unique person seeking the chance to join our burgeoning Success team As one of our Customer Success Managers, you will be responsible for onboarding and renewing customers, · Manage the customer relationship post-contract signing... · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Glimpse · Glimpse helps leading consumer brands unlock retail cashflow by building AI agents to automate critical finance workflows like revenue recovery, accounting reconciliation, and trade spend management. We work with 200+ food/beverage/health/beauty brands including I ...

    New York $70,000 - $130,000 (USD) per year

    1 week ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    We're building a team of customer advocates who will help our customers succeed with Rain. · Manage a team of Customer Success Managers to drive customer outcomes and retention across Rain's employer and partner base. · Partner closely with Sales, Implementations, Product, Suppor ...

    New York $135,000 - $150,000 (USD)

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We're building a dedicated Customer Success function for a fast-growing FinTech organization and are looking for a Customer Success Manager to help shape it from the ground up. · Own and grow relationships with a portfolio of customers · ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are looking for a Customer Success Manager with a drive for building relationships and finding solutions for our customers. · You will be the trusted advisor for our customers, driving adoption, satisfaction, · and long-term retention.As a leader of our Customer Success functi ...

    New York

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are building a modern electronic medical record (EMR) that will revolutionize the $460B autism care market. · Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding client ...

    New York $90,000 - $120,000 (USD) Full time

    1 month ago

Jobs
>
Senior customer success manager
>
Jobs for Senior customer success manager in New York City