patient services coord. iii - Stoneham, MA , USA, United States - Partners Healthcare System

Description

• 3 days per week at MGH Vein Care - Stoneham (21 Montvale Ave.)
• 2 days per week at MGH Main Campus Boston (55 Fruit Street)

The Patient Services Coordinator III (PSC III), under general supervision, provides administrative support to staff Surgeon in a high-volume ambulatory practice setting.

The PSC III works with administrative manager and clinical support team to provide Surgeons with the necessary support for their practices.

Primary responsibilities include visit planning/scheduling for patients, maintaining complex and ever-changing Provider calendars, communicating updates or conflicts in schedules, and assisting with academia and research for respective physicians.

• Visit Planning:
• Requests/obtains/coordinates outside films, pathology reports, ultrasound/imaging reports and lab results, as well as any additional clinical information needed to insure efficiency and accuracy of consultations and second opinion visits.
• Send out confirmation/reminder letters in advance of appointments
• Ensure that all pre-testing is done by completing laboratory and/or radiology requisitions.
• Follows up with patients after visits to coordinate the necessary subsequent visit(s)

• Manage preparation of surgical cases
• Confirm pre-op testing
• Process necessary paperwork and EMR workflows
• Confirm date and time of procedure.

• Schedules appointments for patients enrolled in clinical trials and/or research studies.
• Maintains appropriate logs and consents for research compliance.
• Ensures that research patient's visits, ancillary tests, and any related procedures are billed to the appropriate research fund and not to Medicare or any other third party payer.
• Reports any changes or concerns to the principal investigator's research team and the administrative manager, and assist with resolution as appropriate

• Tracks referrals and ensures insurance information is obtained and verified prior to appointment
• Compiles encounter forms and reviews for accuracy and completeness for submission to charge entry.

• Helps create and maintain doctor-specific and department specific operational guides

• Maintains physician's calendar; managing physician's academic appointments and academic/professional schedule.
• Edits, proofreads and prepares recommendations, reports, abstracts, manuscripts, correspondence, research protocols, etc. and maintains appropriate file copies as requested by physician/fellows working with physicians.
• Books travel and arranges meetings
• Retrieves, screens and triages physician's mail.
• Answers telephones; arranges for forwarding and removal of telephones to answering service; places/returns telephone calls for physician as requested.
• Prepares and distributes physician Curriculum Vitae on a regular basis as needed.
• Assists in ongoing administrative coordination and documentation.
• Performs photocopying, faxing, filing as requested
• Works with physician or Administrative Manager to accrue patients and follows appropriate billing procedures for all types of visits.
• Assists in the preparation of grants and research studies.
• Assists in ongoing coordination and documentation of research paperwork.
• Actively attends and participates in departmental meetings

• Active participant in the development and sharing of best practices
• Active participant in continuous improvement
• Active participant in all projects/tasks administered by the Administrative Manager
• Help to orient new staff as appropriate

• Knowledge of computer skills necessary to use programs required for day to day clinic and administrative operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)
• Good verbal and written communication, including the use of medical terminology
• Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details
• Ability to work independently or within a team environment
• Excellent and effective interpersonal and communication skills
• Excellent customer service skills
• Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.
• Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
• Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage
• Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
• Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and TJC guidelines

Associates or Bachelor's Degree preferred, or 5 years of experience as a medical scheduler in surgical office and administrative assistant to physician surgeons.