Customer Experience Technical Specialist - Knoxville - ELO Touch

    ELO Touch
    ELO Touch Knoxville

    5 days ago

    Description

    We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don't just sell things. We offer solutions to tomorrow's challenges.
    The Customer Experience and Technical Specialist is a knowledgeable product specialist with three core areas of responsibility - supporting product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation; managing and monitoring all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.); and supporting Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. This position reports to the Solutions Architect Team Lead
    Job Purpose & Responsibilities:

    • Manage and monitor all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.)
    • Support event stakeholders (sales, marketing, product management) to make sure each tradeshow has what it needs to be successful, including inventory and non-inventory items (cases, accessories, etc.)
    • Ensure coordination of demo equipment for tradeshows including meetings, shipment consolidation, pack-up, and returns.
    • Support product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation.
    • Support Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. When necessary, work with sales, customers, and our logistics teams to ensure timely return of products.
    • Manage and monitor US demo rooms to ensure that all products and solutions are well-exhibited and in working order.
    • Write and maintain documentation relating to demo inventory and tech stack.
    • Identify, implement, and follow up on opportunities for continuous improvement and process alignments.
    • Complete special projects and additional duties as assigned by manager.
    • Other reasonable directives, responsibilities and activities may change or be assigned at any time with or without notice.
    Minimum Qualifications:
    • At least 2+ years of experience in a technically oriented pre- or post-sales role: Demo Engineer, Solutions Consultant, Enterprise Technical/IT support, or similar experience.
    • Technical presentation and communication skills.
    • Knowledge of key operating systems including Android, iOS, Linux, and Windows.
    Preferred Qualifications:
    • Associate degree in Computer Science, Engineering, or a related field.
    • Knowledge of point-of-sale (POS) systems, peripherals, software applications, SDKs, and drivers a plus.
    Specific Professional Skills/Competencies:
    • Ability to work independently and collaboratively with minimal supervision.
    • Strong communications skills and excellent interpersonal and relationship management skills, with the ability to communicate effectively at all levels of the organization.
    • Strong problem-solving and analytical skills.
    • Customer-focused and results-oriented.
    • A proactive and action-oriented team player.
    • Reliable self-starter with a can-do, get-it-done attitude.
    • Extremely organized with relentless attention to detail.
    Physical Demands
    • Ability to lift up to OSHA single person lift requirements
    • Ability to sit, stand, bend, or walk for prolonged periods of time
    • Ability to travel domestically and internationally
    • Must be able to work a standard full-time schedule
    • Must be able to work on-site 5-days a week
    Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.

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