Customer Experience Technical Specialist - Knoxville
5 days ago

Job summary
The Customer Experience and Technical Specialist is a knowledgeable product specialist with three core areas of responsibility – supporting product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation; managing and monitoring all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration,etc.);
and supporting Customer Care teams to ensure sales demo products are ready for customer and partner evaluation.
- Manage and monitor all demo pool inventory (including non-inventory items)
- Support event stakeholders
- Evaluate customer solutions
Job description
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