Service Dispatcher - Houston, United States - HTS Engineering - Heat Transfer Solutions

HTS Engineering - Heat Transfer Solutions

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Full-time, Primary responsibility is customer service. The responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database.

Responsibilities

Create service calls with our software and dispatch service technicians to customer calls.
Call the customer and inform them of the ETA of the technician and technician name.
Be familiar with technician abilities to best place them according to the needed service.
Maintain the status of service calls and check them for proper time, notes, materials, etc.
A professional and courteous telephone manner.
Tracking of materials needed for quoted work and service.
Plan out and schedule the next day's calls on each technician board.
Check in on the status of calls with technicians to plan out schedules and coordinate with customers.
Plan out the schedule with the Service manager.
Perform job turnover meetings with account managers and service technicians to make sure all necessary information to complete to customer expectations.
Data entry needed for call and part status.
Know and understand the service work order module and service contract.
Active in all facets of dispatch
Various reporting responsibilities as needed.
Professional and courteous telephone manner
Detailoriented and organized.
Basic computer skills such as Microsoft Word/Excel/Outlook.
Communication and problem solving