IT Workplace User Support Employee' - Hamilton Branch, United States - BlueWave Ventures

BlueWave Ventures

Verified Company

Hamilton Branch, United States

1 week ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

The Schwarz IT department is responsible for managing the entire digital infrastructure and all software solutions for companies within the Schwarz Group.

This includes selecting, providing, operating, and continuously developing IT infrastructures, platforms, and business applications.

In order to support the various departments with their business processes through IT solutions, Schwarz IT consults with them to understand their requirements and collaborates to develop professional and efficient IT solutions.

Your responsibilities will include:

Acting as a direct contact for end users at various service desk locations in the Heilbronn and Neckarsulm area
Analyzing and documenting error situations and evaluating potential solutions
Configuring, managing, and issuing hardware such as laptops, mobile devices, IP telephony, and printers/multifunction devices
Assisting end users with any problems or questions that arise
Independently resolving hardware and software issues
Prioritizing, classifying, and documenting requests in the ticket system
Supporting the department in a core competency by handling tickets and acting as a mentor for colleagues
Optional participation in smaller projects

Your profile should include:

Completed IT training as an IT specialist in system integration or an alternative training in IT system management
Preferably some experience in customer and user support
Advanced knowledge in several of the following areas: Windows, Apple Mac OS, Active Directory, MobileIron, MECM
A problemsolving mindset and enjoyment in assisting end users
A precise, systematic, and reliable work