Service Manager - Twin Falls, United States - Premier Truck Group

Premier Truck Group Twin Falls, United States

1 week ago

Description

** Service Manager**

**Job Category****:** Management **Requisition Number****:** SERVI02840 Showing 1 location **Job Details**

**Description**

***Premier Truck Group is proud to serve as an essential business throughout the Coronavirus pandemic, allowing for the sustained employment and support of our employees. The health and safety of both our employees and customers is our top priority. The Premier Truck Group Task Force was developed to employ multiple measures and procedures, along with frequent sanitation of our buildings, to provide the safest environment possible. Our Task Force continually re-evaluates and improves procedures on an on-going basis to ensure we are up to date with the health and safety of todays changing environment.***

**Premier Truck Group** is headquartered in Dallas, Texas, with 35 locations throughout Texas, Oklahoma, Tennessee, Georgia, Utah, Idaho, Kansas, Missouri, and Canada, making us the largest Freightliner dealer group. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks and a full suite of maintenance and repair services with many of its locations open 24 hours every day, seven days per week. Premier Truck Group also offers a wide selection of retail parts and accessories. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. We currently have an opening for our **Service Manager** position.

**SERVICE MANAGER ESSENTIAL FUNCTIONS**

Forecasts goals and objectives for the department and strives to meet them

Hires, trains, motivates, counsels, and monitors the performance of all service department staff

Prepares and administers an annual operating budget for the service department

Maintains reporting systems required by general management and the factory

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys

Develops a marketing plan which promotes new and repeat business

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know

Ensures compliance with manufacturer warranty and policy procedures

Accounts for documents; ensures none are missing and are processed correctly

Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed

Monitors technicians' productivity reports and payroll records

Monitors and follows up on orders with the manager to ensure availability

Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations

Establishes and maintains good working relationships with customers to encourage repeat and referral business

Informs repair technicians of time allowances on each repair order

Maintains high-quality service repairs and minimizes comebacks

Conducts periodic spot checks of completed jobs for thoroughness and quality

Directs and schedules the work of the employees in the Service Department

Keeps abreast of new equipment and tools available and recommends purchases

Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities

Serves as liaison with factory representatives

Ensures the proper care, storage, and inventory of special tools

Ensures customers' service files are up-to-date and readily available for reference

Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

Prepares pricing guides and maintenance menus for frequent labor operations

Handles customer complaints immediately and per dealership's guidelines

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience

Establishes and maintains good working relationships with other departments

Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the companys business

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Understands and follows work rules and procedures

Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the companys non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned

**SERVICE MANAGER QUALIFICATIONS STANDARDS**

**Required Education and Experience**

High school diploma or equivalent. Two to three years service experience or equivalent combination of education and experience.

**Preferred Education and Experience**

Previous Technician experience

Bachelor's degree (B.A.) from four-year college or university

Three to six years related experience and/or training; or equivalent combination of education and experience

*Premier Truck Group is an Equal Opportunity Employer*

IND-SERVICE

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**Skills**

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