Service Center Manager - Twin Falls, United States - Gills Point S Tire and Auto Service

Gills Point S Tire and Auto Service Twin Falls, United States

2 hours ago

Description

Join a Dynamic Team at Gills Point S
Are you ready to be part of a successful team dedicated to providing outstanding service to customers? At Gills Point S, we prioritize not only customer satisfaction but also the well-being and engagement of our employees. Our strong commitment to family values and ethical operations makes us a sought-after employer for individuals looking to advance their careers.

Service Center Manager Role:
As our Service Center Manager, you will play a crucial role in overseeing various operational aspects. Your responsibilities will include managing staff, ensuring top-notch customer service, overseeing inventory, maintaining financial stability, and meeting sales targets efficiently. Creating a harmonious environment that promotes teamwork, efficiency, and customer delight will be at the core of your role. Additionally, active community engagement and fostering positive relationships with customers, partners, and employees will be key.

Key Responsibilities:

Operational Management: Streamline daily operations for enhanced productivity and service quality.
Staff Management: Recruit, train, and supervise technicians, sales personnel, and administrative staff. Ensure optimal staffing levels and efficient labor cost management.
Customer Service: Prioritize customer satisfaction by providing exceptional service and addressing concerns effectively.
Sales and Marketing: Devise strategies to meet or surpass sales goals. Collaborate with the marketing team to promote service center offerings.
Inventory Management: Monitor inventory levels, order supplies, and maintain supplier relationships.
Financial Management: Manage budgets, expenses, and financial performance analysis for profitability.
Compliance and Safety: Uphold legal requirements and safety standards for a secure work environment.
Quality Control: Implement measures to ensure services exceed customer expectations and industry standards.
Training and Development: Identify training needs and opportunities for staff development.

Requirements:

Valid driver's license and clean driving record.
Education: High school diploma required; bachelor's degree in business or related field preferred.
Experience: Retail management experience, particularly in automotive or tire sector. Customer service and team management skills.
Skills: Strong leadership, customer service, communication, negotiation, and financial management skills.
Knowledge: Solid understanding of automotive services, tire products, and industry trends.
Certifications: ASE or relevant industry certifications are beneficial.

Perks:

Paid time off
Stable working hours
Comprehensive training and career growth opportunities
Healthcare, insurance, and other benefits available after probation period
Competitive wages
401(k) savings plan with company match

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