- Provides professional nursing triage services and health advice to patients over the phone.
- Performs a detailed evaluation of patient symptoms, relaying information to provider and their team when appropriate, providing appropriate medical advice on treating symptoms and / or recommendations for escalating treatment.
- Follows established procedures and protocols, and documents calls as required.
- Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history, utilizing the patient's chart to determine these conditions.
- Uses computerized clinical decision making including algorithms that closely imitate physician logic and thought patterns as a guide.
- Ensures accuracy of all documentation
- Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals.
- Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports.
- Phones pharmacies to authorize prescriptions
- Contacts nursing homes regarding patient orders.
- Contacts patients to relay test result information; and returns patients phone calls with the physician's recommendations for their care.
- Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records precertification number in chart. Records and tracks all referrals.
- Performs front office duties and other duties as required.
- Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians.
- Arranges appointments for patients who do not need to go to ER but need to see a physician. Consults with physician as needed.
- Prioritizes work tasks and services and completes tasks in a timely manner.
- Performs other duties as assigned.
- Has a proficient understanding of workflows, policies, and procedures of the enterprise.
- Demonstrates professionalism, critical thinking, and trouble-shooting capabilities.
- Has excellent written and verbal communication skills.
- Has a passion for educating and helping others.
- Has great listening skills and can restate what is heard.
- Encourages collaboration and is seen as a team player.
- Is quick to learn new information and is able to adapt training from received knowledge.
- Is familiar with hospital patient experience requirements and is 100% focused on the customer in all decisions and interactions.
- Must be able to work effectively in a team environment and meet project timelines with specific deliverables.
- Has experience in coaching, training, and applying industry best practices.
- Treats all team members with respect and dignity.
- Must possess the maturity and integrity to make rational and independent judgments in matters related to both internal and external operations.
- Demonstrates the ability to take responsibility and ownership for the outcome of actions and decisions with particular emphasis on patient satisfaction and fiscal performance.
- Expected to maintain and increase knowledge through both formal and informal educational opportunities resulting in a positive influence on the quality of knowledge that will promote a learning environment of all staff.
- Handles a large volume of changes and adjustments for the health care environment.
- Is conscientious, accurate, and capable of reacting logically to unusual or stressful situations and exercises good judgment skills.
- Proficient with MS Office, Outlook, Word, Excel, and PowerPoint.
-
LPN-Call Center
1 week ago
Reid Hospital & Health Care Services Richmond, United StatesFind your WHY at Reid Health · The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and / or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessme ...
-
Horizon Innovations College Corner, United StatesAt our headquarters in Sarstedt, we are currently seeking dedicated and motivated employees (m/f) for our international IT service desk. You will provide technical support for technology devices for a well-known client. An enthusiastic and open-minded team is waiting for your sup ...
-
Call Center Representative
1 week ago
Neighborhood Health Alexandria, United StatesPRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs ov ...
-
Dispatch/Call Center
2 weeks ago
Express Mobile Diagnostic Services Jeannette, United StatesJob Details · Job Location · Quest Building - Jeannette, PA · Description · Dispatch receives and coordinates exam orders through fax, phone calls, on-line orders from our Express Mobile Customers. Dispatch communicates with the Express employees out in the field through a com ...
-
Student Supervisor, Call Center
6 hours ago
Miami University Oxford, United StatesStudent Supervisor, Call Center - SM1U · Job no: 502550 · Department: VP of University Advancement · Location: Oxford, OH · Work type: Student · Categories: Office, Clerical, Administrative Support, Other · Job Title: · Student Supervisor, Call Center - SM1U · Salary/Gra ...
-
Case Management Nurse
1 week ago
Interim HealthCare Inc. Richmond, United StatesOur Registered Nurse Case Managers (RNCM) have been called to care when they're needed most. As a member of our home health team, you'll support a full range of patient services to bring comfort and dignity to our clients. · What we offer our Register Nurse Case Managers (RNCM): ...
-
Licensed Practical Nurse
1 hour ago
BAYADA Home Health Care Brookville, United StatesCome for the Flexibility, Stay for the Culture - You BELONG at BAYADA · Needing more 'life' in your work-life balance? Apply to our talent network today · BAYADA Offers Our Licensed Practical Nurses: · One on one care · Flexible scheduling based on your preferences · Weekly pay · ...
-
Physician - Peri-Op
1 week ago
Reid Health Richmond, United StatesReid Health is a provider led organization providing excellent care for nine counties in Indiana and Ohio. Reid Health made Forbes list of America's best employers in 2022. Reid Health is seeking a patient-centered Perioperative physician to join our growing Perioperative program ...
-
lpn - home health
1 week ago
CommonSpirit Health at Home Richmond, IN , USA, United States**Overview** · Join the CommonSpirit Family, rated in the 'Top 150 Best Places to work in Healthcare' by Becker's Healthcare · Join Our Compassionate Team as an LPN - Create a Lasting Impact · At CommonSpirit Health at Home, compassion drives everything we do. Be part of our miss ...
-
Hayman Daugherty Associates, Inc Richmond, United StatesJob Overview · Family Medicine Physician Job in Richmond, IN · A regional referral center located in east central Indiana is seeking a Family Medicine Core Faculty for a dual accredited Family Medicine Residency Program. Faculty members devote the majority (at least 60%) of their ...
-
rn - home health
1 week ago
Common Spirit Richmond, IN , USA, United StatesOverview · Join the CommonSpirit Family, rated in the 'Top 150 Best Places to work in Healthcare' by Becker's Healthcare · Ignite Your Purpose - Empower Lives with Compassionate Homecare · CommonSpirit Health at Home offers you the chance to make a profound impact in your communi ...
-
rn - home health
5 days ago
Common Spirit Richmond, IN , USA, United StatesOverview · Join the CommonSpirit Family, rated in the 'Top 150 Best Places to work in Healthcare' by Becker's Healthcare · $5000 Sign On Bonus · Ignite Your Purpose - Empower Lives with Compassionate Homecare · CommonSpirit Health at Home offers you the chance to make a profound ...
-
Hayman Daugherty Associates, Inc Richmond, United StatesJob Overview · Family Medicine Physician Job Near Richmond, IN · A regional refferral center located in east central Indiana is seeking a family medicine physician to join the team. The facility has well-rounded medical staff of 200+ physicians and is large enough to offer many s ...
-
RN - Home Health
3 days ago
CommonSpirit Health at Home Richmond, IN, United States**Overview** · Join the CommonSpirit Family, rated in the 'Top 150 Best Places to work in Healthcare' by Becker's Healthcare · $5000 Sign On Bonus · Ignite Your Purpose - Empower Lives with Compassionate Homecare · CommonSpirit Health at Home offers you the chance to make a profo ...
-
Physician - Urology
1 week ago
Reid Health Richmond, United StatesAs a top-quality health system, Reid Health seeks clinicians with a focus on patient care to join its team. The ideal board-certified candidate demonstrates our values of excellence, empathy, integrity, and accountability. As part of our team, providers are encouraged to expand t ...
-
Reid Health Richmond, United StatesAs a top-quality health system, Reid Health seeks clinicians with a focus on patient care to join its team. The ideal board-certified candidate demonstrates our values of excellence, empathy, integrity, and accountability. As part of our team, providers are encouraged to expand t ...
-
LPN/RN Part Time Days
13 hours ago
Quality Correctional Care Richmond, United States Part timeJob Description · Job DescriptionQuality Correctional Care is looking for a Licensed Nurse to join our team. This person is responsible for assisting physicians while providing treatment to patients with a variety of medical conditions. He/she will administer medication, monitor ...
-
Urology - Indiana/Ohio border
3 days ago
Reid Health Richmond, United StatesAs a top-quality health system, Reid Health seeks clinicians with a focus on patient care to join its team. The ideal board-certified candidate demonstrates our values of excellence, empathy, integrity, and accountability. As part of our team, providers are encouraged to expand t ...
-
Physician - Intensivist
1 week ago
Reid Health Richmond, United StatesAs a top-quality health system, Reid Health seeks clinicians with a focus on patient care to join its team. The ideal board-certified candidate demonstrates our values of excellence, empathy, integrity, and accountability. As part of our team, providers are encouraged to expand t ...
-
LPN/RN Part Time Nights
13 hours ago
Quality Correctional Care Richmond, United States Part timeJob Description · Job DescriptionQuality Correctional Care is looking for a Licensed Nurse to join our team. This person is responsible for assisting physicians while providing treatment to patients with a variety of medical conditions. He/she will administer medication, monitor ...
LPN-Call Center - Richmond, United States - Reid Hospital & Health Care Services
Description
Find your WHY at Reid Health
The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and / or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessments to achieve quality outcomes for the customer. Under the general supervision of Central Scheduling management, this position will be responsible for patient triaging, nursing assessments, collaboration with providers as well as other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards.
Let's Shine. Together.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers' expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities
Education/Experience
Education Required: BSN, will consider someone who is an LPN with an appropriate amount of experience and the approval of providers.
Education Preferred: BSN
Experience Required:Minimum of five years obstetrics experience.
Experience Preferred:Experience in obstetrics and gynecology, experience with the phone triage process
Licensure:Licensure in the State of Indiana as a minimum LPN
Certifications:BLS
Other:See below
Schedule Details
Day Shift. 40 hours weekly. Monday - Friday 8:00am-4:30pm, remote eligible after trainingWhat We Offer
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
Stay Connected
Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information
EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
Application FAQs
