TxDMV - Systems Administrator IV (Remote) - Austin, United States - TEXAS DEPARTMENT OF MOTOR VEHICLES

Description

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD). The successful candidate will demonstrate excellent customer service skills, manage vendor support, and be able to collaborate across teams to drive to resolution service requests and incidences. This is a technical position and will require a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Provides Linux and Windows system administration and support for users, systems, and services to end-users and/or technical staff.

Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; may assist in the design, development, and maintenance of various systems and applications.

Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations.

Monitors and manages day-to-day operation of servers, and server applications ensuring service level agreement (SLA) compliance, policy, and procedure development, including performing scheduled tasks, and special projects.

Responsible for TxDMV server environment (Windows/Linux) including, but not limited to, design, installation, support, and configuration of physical and virtual (VMware) servers and appliances.

Administers user accounts, profiles, file sharing, and access privileges and security on the servers, as well as hardware/software support.

Collaborates across teams for system Implementations, upgrades, and migrations

Keeps current regarding relevant hardware/software products for system enhancements, researches and recommends network and server hardware and software, as well as improvements for policies, procedures, and processes.

Participates in system testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback to DRP and BCP activities.

Assists with the development and maintenance of documentation for procedures and processes.

Reviews and makes suggestions regarding the procurement of information technology equipment.

Provides on the job training for Server Administrators in the operation, installation, and maintenance of the Server environment.

Ensures security and confidentiality of sensitive and/or protected information.

Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Works on remediating security issues found/flagged by security scans

Performs highly complex system configuration changes; and collaborates with project teams to deliver technical solutions.

May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned .

KNOWLEDGE, SKILLS, AND ABILITIES

Extensive knowledge of:
Azure Administration
Linux administration
Apache Tomcat
Volumes and file systems
SSL Certificates
Vulnerability assessment and remediation
Release, incident, and change management procedures
Disaster recovery and business continuity principles and practices
Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
Analyzing and organizing technical data
Designing, installing, and maintaining computer networks and systems, including use of applicable systems and software applications

Proficient Skill in:
Windows/VMware Administration
Assigning, reviewing, and monitoring the work of others, including leading projects and project teams; coordinating labor, materials, and equipment; prioritize and execute tasks in a high-pressure environment
Managing multiple tasks, prioritizing, and meeting deadlines
Effective oral and written communication
Exercising sound judgment and effective decision making.

Ability to:
Receive and respond positively to constructive feedback
Work cooperatively with others in a professional office environment
Provide excellent customer service
Work more than 40 hours as needed and in compliance with the FLSA
Lift and relocate 30 lbs.

Other Attributes :
Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions
Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned .

MINIMUM REQUIREMENTS

Education and Experience

Bachelor's degree from an accredited college or university (or the U.S. equivalency thereof) in computer science, computer information systems, management information systems, business administration, public administration, or a related field, plus four (4) years of experience in systems management, support, managed services, technical support, design, or architecture consulting. Experience may be substituted for education on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

Preferred Qualifications

Experience: Azure Administration, Linux RedHat Administration, Apache Tomcat, Volumes and file systems, SSL Certs, and/or Vulnerability assessment and remediation. Knowledge of Windows Server and/or VMWare is also a preferred.

ADDITIONAL INFORMATION

This position is eligible for remote work in the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, Texas as required by management.

Remote work employees must meet these criteria for the remote work location:

BENEFITS

The State of Texas offers a variety of for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

üRetirement Plan

üPaid Group Health & Life Insurance for employees

üPaid Holidays

üPaid Vacation Leave

üPaid Sick Leave

üLongevity Pay

üDental

üVision

üDependent Optional Life Insurance

üVoluntary AD&D Insurance

üDependent Health & Life Insurance

üHealth & Dependent care flexible spending accounts

üTuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's .

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offers and continuation of employment is contingent upon:

Benefits include: ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accountsü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's .REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the applicationEligibility to work in the United StatesSatisfactory results from a pre-employment criminal history background check and driver's record checkCompliance with Selective Service registration for males ages 18-25Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. VETERANSIf selected for the position the following must be provided for proof of veterans' preference: Veteran must provide form DD 214.Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the ; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office . The provides helpful employment information.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at