Sales & Service Associate - Huntington Beach, United States - 24 Hour Fitness
Description
JOB SUMMARY
The Sales and Service Associate (SSA) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services.
The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention.
The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.ESSENTIAL DUTIES & RESPONSIBILITIES Estimated % of Time Spent
Guest Experience and New Member On-boarding
- Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
- Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
- Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
- Effectively and professionally enrolls guests using Company sales techniques and protocol.
- Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
- Onboards new members successfully and assist with all member retention activities in order to drive club profitability.
- Consistently achieves or exceed personal and team sales goals. 40%
- Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales onsites).
- Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
- Responsible for effectively setting appointments for all leads and potential new business opportunities.
- Communicates and promotes local and global marketing campaigns to leads and members.
- Manages and follows up on leads/new business by using a Lead Management System.
- Executes daily planner to track and plan for successful lead management and selling activities.
- Consistently achieve or exceed personal productivity goals. 30%
- Partners with Sales and Service Manager (SSM) to provide a bestinclass, membercentric experience that strengthens member relationships and builds member retention.
- Ensures members receive a friendly greeting/checkin and prompt attention to their needs.
- Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
- Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
- Provides a clean, friendly, wellmaintained club to members and guests and
- Helps new members become comfortable in the club. 30%
ORGANIZATION RELATIONSHIPS
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
- Indepth knowledge and experience with sales practices and techniques.
- General understanding of Fitness Industry.
- Ability to work with computers.
- Strong interpersonal communication skills.
- Strong customer service skills.
- Independent, selfstarter with strong organizational skills.
- Ability to work as part of a team.
- Ability to operate Point of Sale (POS) System.
- Knowledge of Membership System software preferred.
Ambitious
- a desire and determination to succeed; undeterred by failure
Attentive
- mindful, observant, empathetic, considerate of others
Dependable
- consistent, flexible, true to their word; can be relied upon by others
Enthusiastic
- engaged, positive; eager to be of service
Genuine
- fully authentic, sincere and open-minded; shows up as who they are
Energy
- strong endurance, self-motivated; faces challenges head-on
Honest
- demonstrates high integrity, conscientious, truthful; stands up for their beliefs
Inquisitive
- eager to learn and understand, observant; interested in others
Performance-Minded
- strives to excel and better their abilities; delivers results at the highest level
Minimum Educational Level/Certifications
- High School Diploma or GED.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
- Prior experience in fitness or retail industry preferred.
- 12 years of experience in service sales preferred.
- Ability to work in club office; move about club floors and rooms
- Occasionally required to demonstr
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