Principal Operations Analyst - Chicago, United States - City of Chicago

City of Chicago

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Number:395957**
Description

JOB ANNOUNCEMENT

PRINCIPAL OPERATIONS ANALYST

Department of Family and Support Services

Number of Positions: 1

Description

Essential Duties:

Designs and implements data analysis and reporting that informs decision-making and performance improvement

Supports development of problem statement and analysis questions that will lead to actionable insights that can improve service delivery
Identifies appropriate data sources, current data gaps and collection methods, and meaningful metrics and develops work plans for achieving objectives
Organizes, formats, and analyzes large data sets (using Excel and, when necessary, a statistical package such as R, SAS, Python, etc.)
Develops and shares dashboards and reports (using data visualization software such Tableau, PowerBI, etc.) to inform divisional and departmentwide decisionmaking including daytoday management as well as longterm outcome goals
Effectively communicates insights and facilitates productive, performanceoriented conversations with New Arrival staff across program, administrative, and leadership teams
Tracking and measuring the progress toward target outcomes of DFSS New Arrivals contracts, including the New Arrivals Meals Program and the New Arrivals Shelter Operations Program.
Management of internal data tracking systems to ensure data quality and reportability to internal and external stakeholders, including funders.
Communication with internal executive leadership to ensure data is readily available for decision making

Builds staff data literacy skills and capacity

Identifies highneed gaps in data interpretation skills
Develops, coordinates, and facilitates trainings and coaching for New Arrival staff across all levels of the division
Develops and/or refines relevant tools and templates

Supports department-wide data system improvement efforts**- Provides input on department-wide data systems and processes, including collection, storage, sharing, and use.

Understands the principles of logic model development and program evaluation
Identifies opportunities for impact evaluation and supports coordination of research partnerships with external agencies

Understands and models an outcome-based, continuous improvement approach

Demonstrates a passion for improving government performance and solving social problems with an equity lens
Demonstrates a continuous improvement mindset and orientation towards results over process.
Demonstrates outstanding critical thinking skills, taking an inquirybased and problemsolving approach to understanding and driving desired results.
Demonstrates exceptional project management capabilities, including attention to detail, effective communication, and ability to multitask in a fastpaced environment.

Performs related duties as required

Department of Family and Support Services
Location: 1615 W. Chicago Avenue

Hours: 9:00 am to 5:00 pm

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

Qualifications

Graduation from an accredited college or university with a Master's degree plus two years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting
OR a Bachelor's degree plus three years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting or an equivalent combination of education, training and experience provided the minimum degree requirement is met.

Selection Criteria
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Experience analyzing large datasets using a statistical package (R, SAS, Python, etc.)
:

Previous experience working with people experiencing homelessness, migrants or refugees, or immigrant communities
Previous experience working with data systems such as the Homeless Management Information System

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Experience visualizing data (preferably PowerBI, but also other data visualization software such Tableau, etc.)
:

Proficiency using Smartsheet, and Microsoft Excel and Microsoft PowerPoint for data visualization

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Experience distilling and communicating findings for various audiences to guide decision making:

Experience training, coaching, and guiding others in basics of data manipulation, interpretation, and use:

-
Master's degree in Public Administration, Data Analytics, Statistics, or related field.

ALL
REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY
AND
ALL
APPLICATION MATERIALS SUBMITTED FOR
CITY
EMPLOYMENT.
***The City of Chicago is an Equal Opportunity and Military Friendly Employer

City of
Chicago

Brandon Johnson, Mayor

_ Applications__ _
_for this position will be accepted until 11:59p.m. CDT on 5/29/2024__._**
Job Posting: May 15, 2024, 12:00:00 AM |
Closing Date (Period for Applying) - External: May 29, 2024, 11:59:00 PM