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Lowell

    Service Advisor - Lowell, United States - Boch

    Boch
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    Description

    Nucar Chevrolet of Lowell is looking for career oriented Service Advisors to join our growing and busy team The goal of this position is to efficiently and professionally assist our customers with all of their service needs.

    Building loyalty and trust, creating an amazing guest experience, and maintain an industry leading customer satisfaction index. We offer a very competitive compensation package for all experience levels. We are here to train the right candidate and give them the opportunity to succeed Great hours and 5 day work week available A positive, friendly attitude and team player with great customer service skills necessary If you enjoy interacting with people, this job is for you


    Job Description:
    We are looking for a personable service advisor to act as the liaison between our customers and service technicians.

    The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, conducting inspections.


    The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

    To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills.


    We Offer:
    State of the art equipment

    Extensive Factory Product Training

    Medical, Dental, and Vision Benefits

    Company Paid Life Insurance

    401K with Company Contribution

    Paid Training

    Employee Discounts

    Career Advancement Opportunities

    Work Life Balance


    Qualifications:
    Working knowledge and experience of automotive products, repairs and parts

    Strong communication skills and the ability to translate customer needs to workable technician orders

    Basic knowledge of computer programs including word processing and database tools

    Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

    Exceptional customer service skills based on experience

    Basic mathematics skills to prepare and process bills and customer payment

    Ability to Achieve Targeted Goals

    High School Diploma or Equivalent

    Must have a Valid Driver's License

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