Sports-Minded Customer Support Associate - Sacramento, United States - Alvearium Marketing

Alvearium Marketing Sacramento, United States

57 minutes ago

Description

Join our team as a Customer Support Associate and become part of a dynamic and sports-minded environment. As a pivotal member of our customer service department, you will be instrumental in delivering exceptional support to our clientele. We are looking for individuals with a competitive spirit, excellent communication skills, and a passion for providing outstanding service. This is an exciting opportunity to join a team of like-minded individuals and apply your expertise in customer support and service.

Responsibilities of the Customer Support Associate:

Engage with customers, providing personalized assistance and resolving inquiries promptly.
Assist customers with product recommendations, order placement, and tracking.
Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
Provide information and updates on products and services.
Maintain accurate customer records and ensure data integrity within the CRM system.
Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
Stay updated on competitive trends, products, and industry news to better serve customers.

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