- Minimum 2 years experience in Hotel F&B Operations with a minimum of 5 years overall in high-level Restaurant Operations management
- Familiarity with P&L statements, experience in budgeting & forecasting
- Positive attitude and proven track record of developing successful interpersonal and interdepartmental relationships, as well as advanced written and verbal communication
- Ability to travel 2x monthly (at minimum) and on short notice + reliable transportation
- Experience using Toast POS, Resy, Tripleseat and R365 platform(s)
- Ensure best practices for recruiting, hiring and developing employees that possess a positive attitude and values that align with our mission.
- Promote equal opportunity employment for minority candidates
- Ensure each property has and uses a Training Path and Training Manual for every position on the roster, constantly improve training materials to ensure great product and customer service experience
- Management hiring, training and development
- Develop a classroom environment for staff and schedule regular food, beverage, and service training led by department heads and guest speakers.
- Continuously find ways to improve the skills, knowledge and morale of all employees to maintain a fun, warm and contemporary culture
- Ensure managers are scheduling staff to meet the needs of the business and budget
- Serve as a representative for the company in HR related matters, disciplinary procedures and documentation
- Review chefs and managers annually, develop clear paths to advancement for each and every role; create a culture that promotes from within
- Set uniform standards and ensure accountability for uniform on-property
- Enforce all labor laws (federal, state and local)
- Develop and oversee processes for maintaining Food and Beverage quality & consistency throughout all venues
- Oversee development of operational procedures for any and all relevant tasks (from nightly closing duties to ringing in a buyout)
- Ensure weekly manager meetings and quarterly all-staff meetings are carried out and effective in communicating goals and objectives
- Oversee evaluation for each employees performance based on clearly-communicated standards and expectations and hold all managers accountable for performance
- Serve as a role model and set a positive example for the entire team in all aspects of business and personnel management
- Manage the venues and outlets as necessary; offering support and presence to allow for Managers to take vacation and fill-in during peak periods, high-compression dates, and holidays.
- Ownership of the propertys P&L, work with Director of Operations, Director of Finance and LSD Partners to improve performance
- Cultivate partnerships with our vendors and develop plans for sponsorship (in coordination with LSD Beverage Director and Director of Events & Partnerships)
- Meet with Events Director(s) & Programming Director(s) regularly to discuss goals, procedures and event execution
- Provide a direct line of contact to Leadership Committee members at both Chicago Athletic Association and Thompson Austin
- Accept and deliver timely on special projects as assigned by our Hotel partners
- Align Land and Sea Dept venues with property-wide directives and SOPs
- Develop relationships that achieve symbiotic goals, while maintaining and protecting LSDs identity and values
-
Hotel Operations Manager
1 week ago
Wind Creek Chicago Southland East Hazel Crest, United States**Description** · **Job Overview**: · The Hotel Operations Manager is responsible for the overall coordination and execution of the Hotel Front Desk, Bell, Valet, Retail services and a Starbucks outlet. Works closely to support and manage hourly team members to ensure guests have ...
-
Hotel Operations Manager
1 week ago
Wind Creek Chicago Hazel Crest, United States**Description** · **Job Overview**: · The Hotel Operations Manager is responsible for the overall coordination and execution of the Hotel Front Desk, Bell, Valet, Retail services and a Starbucks outlet. Works closely to support and manage hourly team members to ensure guests have ...
-
Hotel Operations Manager
1 day ago
Marriott International, Inc Lenox, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Lenox Berkshires, 70 Pittsfield Road, Lenox, Massachusetts, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managemen ...
-
Assistant Director of Operations, Hotel
5 days ago
Land and Sea Dept Chicago, United States**Assistant Director of Operations, Hotel** · **Assistant Director of Operations, Hotel** · **** · 3124 W Carroll Ave, Chicago, IL 3124 W Carroll Ave, Chicago, IL Full Time Salary (Based on Experience) Expires: Apr 2, 2022 · **Required Years of Experience** · 6+ years · **R ...
-
Hotel Operations Manager
1 week ago
Wind Creek Hospitality East Hazel Crest, United States· Job Overview: · The Hotel Operations Manager is responsible for the overall coordination and execution of the Hotel Front Desk, Bell, Valet, Retail services and a Starbucks outlet. Works closely to support and manage hourly team members to ensure guests have a sense of belongi ...
-
Hotel Operations Supervisor
1 week ago
Holiday Inn Express & Suites Lockport Lockport, United StatesJob Description · Job DescriptionThe Hotel Operations Supervisor responsible for assisting the General Manager and leading the staff as coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance standards. This includes the assessment of staff and ...
-
Room Attendant at The Talbott Hotel
1 week ago
Talbott Hotel Chicago Chicago, United StatesJob Summary: · Información disponible en español a continuación. · A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with roo ...
-
Door Attendant
1 week ago
Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** St. Regis Residences Chicago Downtown, 363 E. Wacker Drive, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · ** ...
-
Bellperson
1 day ago
Marriott International, Inc Chicago, United States**Información Adicional** Overnight shift · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación re ...
-
Night Auditor
5 days ago
TheWit Hotel Chicago, United States**JOB DESCRIPTION**: · Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Audit, balance and consolidate departmental ledger accounts, p ...
-
Regional IT Manager
1 week ago
First Hospitality Chicago, United States**_Great opportunity for an IT Manager to join our Home Office Team_**: · **What you will be doing**: · The Regional IT Manager plays a critical role in First Hospitality, providing strategic oversight and hands-on management of all IT functions at the property level. Reporting d ...
-
Night Auditor
1 week ago
Best Western Grant Park Hotel Chicago, United States**Perks**: · Health, Dental, Vision, 401K. Vacation, Paid Sick days and meal allowance. · **Job Summary** · Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, gift shop, etc.) to provide accurate and timely financial infor ...
-
Hotel General Manager
3 days ago
GF Hotels and Resorts Chicago, United States**Responsibilities**: · - Design a budget that guarantees customer satisfaction and quality of services while keeping expenses controlled and profit margins maximized · - Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets ...
-
Front Desk Agent- Part Time
4 days ago
Canopy By Hilton Chicago Chicago, United States Part timeJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Security Officer
3 days ago
Loews Hotels & Co. Chicago, United StatesExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation ...
-
Director of Revenue Management
5 days ago
Virgin Hotels Central Services LLC Chicago, United StatesWho we are: · We love what we do and what we do is important We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Ther ...
-
Butler
1 week ago
Marriott International, Inc Chicago, United States**Información Adicional** St. Regis Residences, Pool · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** St. Regis Residences Chicago Downtown, 363 E. Wacker Drive, Chicago, Illinois, United States VER EN MAPA · **Horario** Part-Tim ...
-
Director of Operations
3 days ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Manageme ...
-
Laundry Attendant
3 days ago
La Quinta Chicago Downtown Chicago, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Night Auditor-21c Museum Hotel Chicago
23 hours ago
21C Museum Hotel Chicago Chicago, United StatesProperty Description: · 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opport ...
Assistant Director of Operations, Hotel - Chicago, United States - Land and Sea Dept
Description
Assistant Director of Operations, Hotel
Assistant Director of Operations, Hotel
3124 W Carroll Ave, Chicago, IL
3124 W Carroll Ave, Chicago, IL
Full Time
Salary (Based on Experience)
Expires:
Apr 2, 2022
Required Years of Experience
6+ years
Requirements & Qualifications
Title: Assistant Director of Operations, Hotel Ops
Location: Chicago Athletic Association- Chicago, IL / Thompson- Austin, TX
Reports to: LSD Director of Operations, LSD Directors & Partners
Position Objective: Our Director of Operations oversees multiple properties and supports the managers and chefs at each location. Their primary goal is to ensure our management team(s) have the tools and people they need to perform their jobs, as well as to ensure departmental and interpersonal communication is clear, concise, and without friction. The ideal candidate values culture-building within the organization as much as financial success and understands that people are our most valuable asset. Developing the future leaders of our organization and maintaining relationships with our Hotel partners is their utmost priority,
They will maintain the tone and vibe as directed by Land and Sea Dept.
Essential Duties and Responsibilities:
Oversight of Staff and Management:
>Hiring/Training:
Oversight of Sales and Profitability
Liaison to our Hotel Partners
*Must be able to lift 40 lbs and stand for extended periods of time
Land and Sea Dept.
is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Our company is family friendly and sincerely values a proper work-life balance, offering the accommodations and flexibility our workforce community enjoys and requires.
Compensation Details
Compensation:
Salary (Based on Experience)
Benefits & Perks:
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program
#J-18808-Ljbffr