Hotel Operations Manager - Hazel Crest, United States - Wind Creek Chicago
Description
Description
Job Overview:
The Hotel Operations Manager is responsible for the overall coordination and execution of the Hotel Front Desk, Bell, Valet, Retail services and a Starbucks outlet.
Works closely to support and manage hourly team members to ensure guests have a sense of belonging and importance as well as ensuring that other departmental goals and objectives are attained.
This position reports directly to the Director of Hospitality.Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.
Duties and Responsibilities:
- Greets all guests and team members while projecting a positive image
- Recruits staff, screens applicants and conducts auditions for employment
- Actively coaches, mentors and develops team members
- Monitors departmental service levels ensuring that standards are upheld to attain and maintain AAA 4 diamond rating
- Creates an operating environment that assures consistent guest satisfaction
- Maintains a detailed inventory of supplies for designated work areas and reorders supplies as necessary
- Manages departmental expenses ensuring budgetary margins are maintained
- Keeps staff informed of pertinent information and conducts departmental meetings and trainings as necessary
- Liaises with other departments as operational issues arise
- Ensures that complimentary transactions are properly recorded
- Collaborates with department heads to maximize daily occupancy using hotel forecasting reports, room management reporting and the property management system to ensure Casino interests are met
- Maintains product and service quality standards by generating shift reports, recording key hotel statistics, hotel staffing and financial reports
- Promotes total guest satisfaction by addressing complaints, answering inquiries, and resolving problems that Guests may have encountered or brought to the Property's attention
- Conducts performance evaluations for all direct reports to emphasize the success or failure of achieving the stated goals and advancing their professional development
- Ensures team is well trained on emergency procedures
- Limits the number of accidents and injuries by promoting job safety and ensuring staff's adherence to established procedures
- Other duties & responsibilities as assigned
Job Requirements:
(please ensure you meet the listed requirements prior to applying)
- High School diploma or GED
required:
- Bachelor's Degree in Related Field AND two (2) years Supervisory experience
required
- OR Four (4) years' experience in a Management position
required:
- OR Three (3) years' experience in a Supervisory position with Wind Creek Hospitality
required
- Four (4) years' hotel supervisory experience in a 4 Diamond or above hotel
required:
- Good writing and verbal communication skills
required:
- Casino Hotel experience
- Must be computer proficient and have an extensive knowledge in working with Microsoft Office Suite products (Word, Excel, PowerPoint, and Outlook) and other hotel related software and systems
- Must be able to lift and carry up to 60 lbs
- Must be able to stand and walk for entire shift
- Must successfully pass job interview, including a guest service audition
- Must be able to work effectively in a fast paced, high volume environment
- Must be able to operate standard office equipment phones, computers, etc.
- Must possess and maintain a valid state driver's license
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
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