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Training specialist - Englewood, CO, United States - iLending
Description
As a Corporate Trainer at iLending, you will play a pivotal role in facilitating the development of our employees to ensure they have the necessary knowledge and skills to excel in the area of auto refinance.
Your primary responsibility will be designing and delivering training programs to teach Loan Consultants and Operations roles how to lead our customers through the refinance process.
You will collaborate with various departments to identify training needs and develop strategies to address them effectively.Duties/Responsibilities:
Design, develop, and update training programs in absorb (LMS) tailored to the needs of the sales and operations departments of iLending.
Utilize instructional design principles and adult learning theories to create engaging and effective training materials, including presentations, manuals, and multimedia content.
Conduct engaging and interactive training sessions, both in-person and virtually, for employees at all levels of the organization.Utilize various training techniques and methodologies to accommodate diverse learning styles and preferences.
Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics, adjusting to improve outcomes.
Stay updated on Sales and Operational changes and to keep materials up to date.
Collaborate with department heads and key stakeholders to identify training needs and priorities based on business goals and performance gaps and compliance standards.
Communicate effectively with employees, managers, and other stakeholders to promote training initiatives, gather feedback, and address challenges.Continuously identify opportunities for improvements and innovations in training delivery methods and technologies.
Education and/or
Work Experience Requirements:
Bachelor's degree or equivalent experience.
2-5 years of experience as a corporate trainer.
Detail-oriented and can learn and teach auto-refinance procecces.
Excellent presentation, facilitation, and communication skills
Ability to work in a dynamic, fast-paced environment and manage multiple priorities simultaneously.
Proficiency in using learning management systems (LMS) and multimedia tools.
Proficiency in using all Microsoft applications.
Proactive self-starter that works well independently.
PHYSICAL REQUIREMENTS:
The physical demands described here represent those that must be met by a Team Member to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Requires the ability to operate a personal computer, office suites, multi-line phone, calculator, and other basic office equipment.
Requires the ability to concentrate and consistently produce accurate work.
While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
The Team Member is occasionally required to stand and walk upstairs.The Team Member is occasionally required to stand for long periods, stoop, kneel, crouch or crawl.
The Team Member must be able to lift and or move up to 20 pounds occasionally.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The Work environmental characteristics described here represent those a Team Member encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The noise level is moderate to loud at times
The physical exertion is moderate between work and our fun activities
Work is performed in an office setting, with a casual dress code
There are frequent team member and customer contacts and interactions
iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the 'At-Will" relationship or constitute a written or implied contract of employment.
