Response Management Representative - Trenton, United States - The Hibbert Group

The Hibbert Group
The Hibbert Group
Verified Company
Trenton, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

RESPONSIBILITIES:


  • Attend meetings as required.
  • Support Quality control activities as assigned
  • Recognize potential adverse events as well as product complaints and initiate appropriate escalation
  • Accurately capture defined data element while maintaining defined production standards
  • Produce personalized fulfillment items as defined by client instructions
  • Maintain workflow processes in support of quality output
  • Perform clerical duties such as filing, sorting mail, batching, etc.
  • Ensure a strong commitment to quality and adheres to all ISO documentation related standards.
  • Produce reports as assigned
  • Complies with all safety/privacy and compliance policies and report any issues immediately to a manager.
  • All other duties/ responsibilities as deemed appropriate by management.

SKILLS AND ABILITIES:


  • Excellent interpersonal and communication skills. Including both written and verbal communication
  • Strong organization, prioritization, and problemsolving skills.
  • Must demonstrate working proficiency of the English language.
  • Successfully comprehends business materials written in English (job assignments, instructions, etc.).
  • Able to work independently

QUALIFICATIONS:

-
Education: High School diploma/GED or equivalent experience
-
Physical Demands: Moderate lifting to 25 lbs.


EXPERIENCE:


Prior Experience:
Minimum three months customer services or related public engagement.

This description reflects in general terms the type and level(s) of work performed. It is not intended to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

***STATEMENT: MANAGEMENT RESERVES THE RIGHT TO ASSIGN, CHANGE OR MODIFY JOB DUTIES AT ANY TIME IN ORDER TO HAVE THE JOB AND BUSINESS FUNCTION IN AN ORDERLY AND PROFITABLE MANNER.

  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law._
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