Customer Service Representative - Hazlet, United States - PMC Wireless

Description

PMC Wireless is a 30 year old, growing technology company that supports the mission-critical communications needs of public-sector clients such as Schools, Police Departments, Fire Departments, Hospitals and Transportation agencies.

We are looking for a skilled Inside Salesperson to perform a variety of tasks with a focus on providing the highest level of customer service.

This role involves managing a high volume of work, the ability to prioritize and to work efficiently, strong organization and communication skills, and the capacity to absorb and process large amounts of information with a sense of urgency.

• Answer large volume of calls and assist customers
• Receive orders and manage order process through delivery to customer
• Process product repair tickets and track them until returned to customer
• Prepare quotes/proposals
• Acquire and preserve knowledge through training and continuing education for various technology solutions
• Collaborate with multiple internal departments to bring orders and projects from start to finish
• Support several outside salespeople for the company in managing accounts and orders
• Work as a hybrid salesperson with tasks for both inside and outside sales teams

• Belief and display of company core values (Public safety, Customer Success, Integrity, Employee Centricity, and Executional Excellence)
• Ability to handle high volume of inbound calls
• Strong communication skills
• Competency in MS Office Suite (Outlook and Excel), databases and accounting software
• Experience with CRM/ERP systems a plus
• Excellent and professional verbal and written communication skills are essential
• Ability to type quickly and accurately
• Strong Organizational skills and ability to prioritize to meet deadlines
• Accuracy and attention to detail

• 401(k)
• 401(k)

• Health insurance
• Paid time off

• 1 year

• Monday to Friday

• Inperson
• Office

• Associate (preferred)