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Epic Trainer - San Francisco, CA, United States - TEKsystems
Description
Description:
JOB PURPOSE
The Enterprise Application Training Specialist 2 works with the EA team to provide training on all EA
platforms. These platforms include Epic Ambulatory, Box, Slack, Zoom, and the EBS system.
Continually assess and meet the educational needs of users, including but not limited to, medical
staff, clinical staff, admin. staff and Interdisciplinary Team (IDT). Responsible for planning,
developing, and implementing EA user education and development training programs, integrated
throughout directly operated centers and related service departments.
ROLES AND RESPONSIBILITIES
• Create, update, and enhance EA and business system training documentation, including curricula,
training scripts, objectives, handouts, quick reference guides, tests, proficiency assessments, lab
scenarios and post-training support materials and evaluations.
• Partner with managers and supervisors to ensure implementation opportunities and training goals
are met (i.e., orientation, in-services, competency monitoring, and regular user training).
• Understand and consider different cultural sensitivities and relative experience levels of staff when
planning training sessions/modules and anticipate the impact upon implementation.
• Participate in organizational program development committees.
• Incorporate compliance with PACE, state, local and federal rules, regulations, and laws applicable
in their trainings.
• Maintain excellent documentation and communication of progress on all projects.
• Continuously improve the efficiency, effectiveness, and delivery of the teaching and assessment
of learning for users.
• Understand the philosophy of continuous learning and be highly motivated towards the ongoing
provision of quality learning for internal and external users.
• All other reasonably related jobs as assigned.
Core Values
Every member of our community must demonstrate and promote a commitment to On Lok's core values and the On Lok
Healthcare Hospitality G.R.E.A.T. Practices for 5-Star customer service.
Compassion We care for each other, our partners and the people we serve.
We act with empathy, kindness and a desire to help.
Excellence
We set high standards and we strive to be the best we can be in
everything we do. This takes integrity, quality, innovation,
collaboration, skills and learning.
Resourcefulness We steward resources in an effective and responsible way. We
think creatively to solve problems and innovate.
Inclusivity
We create an environment of collaboration and respect the
voices, experiences and interests of diverse cultures and society
groups. Sense of belonging and dignity are experienced by all.
Healthcare Hospitality
G.R.E.A.T. Practices for 5-Star
Customer Service
G - Greet
R - Respect
E - Experience
A - Assist
T - Thank
REQUIRED QUALIFICATIONS
Education
Education Level Education Details
Bachelor's Degree Graduate of an accredited college or university.
Education and relevant experience may be
combined to meet the minimum requirement.
Work Experience
Experience Experience Details
4-7 years Experience in developing training curriculum and
providing training in a healthcare setting, both inperson
and virtual.
Knowledge, Skills and Abilities
KSAs
• Possess experience in instructing, communicating with, and presenting to individuals of all levels
of education.
• Present a professional image, be diplomatic, have excellent listening skills, a positive approach, be
a problem solver, a self-starter, and results oriented.
• Detail oriented with the ability to organize and motivate teams, work on multiple projects and
tasks concurrently, and satisfy deadlines.
• On Lok is unique due to the diversity of its' participants and staff. This individual must embrace
diversity and welcome what that means in all its forms.
Licenses and Certifications Test
Enter licenses/Certifications Licenses/Certification Details Time Frame
Licenses and Certifications
Enter licenses/Certifications Licenses/Certification Details Time Frame
Certified Epic Principal Trainer
Credentialed in Epic MyChart, Haiku/Canto,
Cadence, Dragon, Orders
Healthcare related certifications
Skills:
Epic, Training documentation, Ambulatory, E-learning, Content creation, Support, cadence, resolute professional billing, Training software, Training materials, Epic certified, Training design, Training instruction, Training development
Top Skills Details:
Epic,Training documentation,Ambulatory,E-learning,Content creation,Support
Additional Skills & Qualifications:
HYBRID ENVIRONMENT. MUST BE WILLING TO GO ONSITE IN FREMONT 2 DAYS A WEEK;
Great communication skills
Team player
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
