Group Reservations Coordinator - Grand Rapids, United States - Amway Grand Plaza Hotel

Amway Grand Plaza Hotel
Amway Grand Plaza Hotel
Verified Company
Grand Rapids, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint.

Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates.

We invest in supporting your growth and are a company who sees your success as our success.

Choose a property that fits your personality:

the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

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This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more
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SUMMARY
The Group Reservations Coordinator is an hourly position. This role provides the highest level of service for our group/convention/social clients and their event reservation experience.

This position displays above and beyond care for all guests that they may come in contact with, while maintaining a professional manner.

Hours and days worked will be based on business needs as determined by the AHC Director of Group Reservations / Group Reservation Manager(s) and/or the Director of Rooms.


Technical Skill Requirements:


  • Must become a routine user of all Amway Grand Plaza Hotel Reservation systems (OnQ, R&I, Passkey, and Delphi)
  • Must be familiar with hotel layout, products, services, amenities, and history.
  • Ability to utilize either Lotus or Excel to produce monthly reports.
  • Must be able to utilize Microsoft Word for Windows Documents.

Skill Requirements:


The Group Reservations Coordinator (GRC) is responsible for the daily management of guest reservations defined under the group reservations' category.

Further job requirements include but are not limited to:


  • Accurate input of rooming lists, or delegation thereof with timely (48 hour) follow-up to assure complete accuracy.
2.

48-hour turnaround on specialized reservation information found on Re-Caps one year out or less, 72 hour on all groups 1+ year out.


  • The GRC will act as the direct point of contact for our corporate clients and assist with all direct bill reservations.
  • The GRC will work closely with the Business Travel Manager and assist with reservations.
  • The GRC will complete weekly pick up reporting for groups 90 days out.
  • The GRC must be present for any Rooms or Group related meetings in the absence of the Group Reservations Manager(s).
  • Continual communication to hotel front desk agents regarding block information.

Group History Tracking:

wash percentage of groups over 100 room nights to be tracked and group recap summary to be distributed within 48 hours of group's departure.


  • GRC to assist Front Desk with blocking, pre-registering, pre-keying, and satellite check-ins when needed.
  • Morning and evening availability. To be present and able to assist the front desk during large volume group arrivals and departures - flexible schedule to be planned one week in advance.
  • Continual monitoring of all group cut-off dates and blocks, especially over tight dates, to ensure sell-out status when appropriate.

EDUCATION and/or EXPERIENCE

  • Fouryear degree from an accredited college or university preferred.
  • 2+ years' supervisory experience in a hotel operations department.
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