Patient Advocate - Petersburg, United States - Bon Secours

Bon Secours

Verified Company

Petersburg, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people.

At every level, everyone on our teams have embraced the call to provide compassionate care.

Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Patient Advocate

Southside Medical Center in Petersburg, VA

PRN, Days

PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION

The Patient Advocate is under the general direction of the Manager, Volunteer Services and Patient Relations, and is responsible for serving in a role to effectively integrate hospital policy, quality improvement, and patient care issues in all sectors of the organization to improve patient satisfaction and to respond to patient concerns and grievances per CMS regulations.

EMPLOYMENT QUALIFICATIONS

Professional level of Healthcare knowledge, which is equivalent to completion of a Bachelor's in nursing preferred, or Bachelor's degree (BA) in other Healthcare related fields such as Social Work, Counseling, Psychology or equivalent and relevant work experience.
Work experience assessing and assisting in the resolution of customer relations using interpersonal, oral and/or written skills with a variety of populations required.
Requires skills in critical and technical reading, as well as the ability to write case notes, progress reports, and action plans and accurately document conversations and actions.
Possess the capacity to innovate and improvise in achieving effective solutions.
Requires experience with using interpersonal, oral, and written communication skills serving a variety of cultures and socioeconomic strata.
Requires experience in the utilization of skills specifically related to developing a rapport with patients, families and the Care Team as a vital foundation in problem solving and conflict management/resolution.
Demonstrates an aptitude in the following areas: deescalation, crisis management, conflict resolution, arbitration, reflective listening, reframing and restructuring, accurately assessing issues and creating relevant solutions to problems.

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more