Representative 2, Information Technology Support - West Palm Beach, United States - Comcast Corporation

Comcast Corporation

Verified Company

West Palm Beach, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for technical hardware and software support under moderate supervision/guidance. Has developed knowledge and skills in own area. Works in a structured environment and applies standard policies and procedures. Requires some basic problem-solving. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities

Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of nonfunctioning equipment.
Educates end users regarding computer and software operations, including basic howto and best practices.
Performs network troubleshooting. Makes recommendations on computer related needs.
Provides assistance in moving and reinstalling equipment when required.
Assists with the development, implementation and maintenance of network file server backups and disaster recovery.
Ensures complete and reliable security for sensitive data.
Performs work in a timely manner and is responsive to users' needs.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.