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    Help Desk Analyst- Madison, WI - Information Resource group, Inc.

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    Description

    Job Description

    Job Description

    Title: Help Desk Analyst

    Location: Madison, WI (ONSITE FROM DAY 1)

    Duration: 6 Months (Possibility of extension)

    REQUIRED SKILLS:

    At least 6 years' experience in the following:

    • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to client's hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
    • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
    • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

    Nice to Have Skills:

    • ITIL 4 Foundation certification or similar
    • CompTIA A+ certification or similar

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