Station Supervisor - San Jose, United States - GMJ Air Shuttle

Description

The Station Supervisor is a safety and service-centric professional, responsible for working with internal parties and third-party vendors to provide a positive and cohesive customer experience at the Air Shuttles San Jose facility.

They are accountable for providing guidance and leadership to the Ramp Services Coordinators including motivating, recognizing/rewarding, coaching, counseling, training, and ensuring safety protocols and procedures are followed.

A successful Station Supervisor is a motivated self-starter with the capability of working independently and in unison with a larger team.

• Oversees the daily operation of the Ramp Service Coordinators and provides direction, guidance, and communication to ensure tasks are completed in a timely, accurate, safe, and knowledgeable manner.
• Contributes to the recruitment, hiring, development, and performance management of the Ramp Services Team. Including performance management utilizing progressive discipline.
• Create, set, and approve department work schedule ensuring staffing levels are appropriate to departments needs and local policy. Approves timesheets and sick/vacation requests in ADP. Approve OT within department budget.
• Creates and maintains a highquality work environment so team members are motivated to perform at their highest level. Identifies and recognizes exceptional individual and group performance.
• Ensures ramp responsibilities are conducted safely and in compliance within all regulations. Proactively identifies potential issues and take appropriate steps in advance to find a solution.
• Monitors team performance provides feedback and coaching on a regular basis to each team member.
• Participates in and/or runs department/team meetings.
• Accepts escalation of service issues as they arise, and problem solves to work through the issue.
• Regularly analyzes department optimization. Identifies opportunities for increases efficiencies within the department/budget. Set, track, and adjust department KPIs.
• Assists with management of department budget tracks team spend, identifies areas of cost savings, and operates within budget guidelines.
• Works in conjunction with the Safety Manager to ensure all OSHA and compliance regulations are upheld.
• Embody the values of the Air Shuttle culture and standard of service to help create and maintain a positive work environment & successful operation.

• Continuously monitors Air Shuttle's San Jose facilities to ensure they adhere to the company's safety and customer experience standards. Communicates any deviations to the proper individuals and ensures appropriate steps are taken to find a solution.
• Liaise with all departments in regard to onsite facilities questions or concerns. Act as the primary contact for facility issues and escalations.
• Monitors the facility environment and calmly resolves customer situations and disruptions.
• Builds and maintains relationships with building management and facility vendors to ensure highquality partnerships.
• Accountable for the inventory, ordering, order verification and escalation of service issues of complementary customer amenities for the San Jose facility, amenities include food items, beverages, etc.
• Responsible for the procurement, maintenance, and distribution of office supplies, hardware, and miscellaneous facilities equipment
• Assists with management of facilities budget tracks spend, identifies areas of cost savings, and operates within budget guidelines.
• Provides budgetary and facilities reporting requests as needed.
• Identifies opportunities for increased efficiencies within the San Jose station.
• Assists in maintaining upkeep and cleanliness of all kitchens, common spaces, and workstation areas.
• Primary point of contact for the SJC Airport badging process. Manages badging issuance, renewal, and return for all applicable positions.
• Accountable for all facility escalations, including responding to and directing emergency events including fire, natural disaster, or any activity detrimental to facility/employee safety.
• Primary point of contact for the Intel Contractor badging process manages badging issuance, renewal, and return for all Air Shuttle employees, and guests.
• Assist with scheduling, direction, and support of onsite employee events and special projects.
• Coordinates preventative maintenance on office/ facility equipment (HVAC, fridge, fire alarm testing, etc.).

• Manage vendor relations with Hertz rental car services to ensure customer satisfaction and proper escalation of service errors, including tracking completion of escalations to a solution.
• Build and maintain relationships with vendors to facilitate highquality partnerships and strong communication.
• Assists with budgetary and reporting requests as needed.