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Rochester Hills

    General Manager - Rochester Hills, United States - Wendy's

    Wendys background
    Full time
    Description

    The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

    Perks/Benefits:

    Postural & Physical Demands Requirements:

    • Frequent reaching above waist, chest, and shoulder level, as well as below waist level
    • Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
    • Continuous standing on tiled surfaces for all tasks
    • Ability to stand for long periods of time without a break
    • Frequent hip flexion while walking for all tasks
    • Occasional lifting of boxes of supplies/products weighing from
    • Occasional lifting of milk crates weighing between 5 –30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
    • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

    Health & Safety:

    • Is familiar with and works in compliance with occupational health and safety legislation
    • Uses or wears personal protective equipment or clothing as required
    • Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone
    • Knows, understands and follows safe work practices and procedures
    • Ensures restaurant has a health and safety program in place
    • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
    • Conducts regular workplace inspections
    • Responds to and corrects unsafe acts and conditions
    • Reports work related injuries and illnesses to the appropriate internal and external authorities
    • Performs accident investigations for all work related injuries and illnesses
    • Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
    • Initiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safety
    • Keeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees
    • Makes recommendations for improvement to the restaurant's health and safety practices and program

    People Management:

    • Accountable for recruiting new team members, performance management including training and developing new and existing team members, and motivating and encouraging team to achieve targets
    • Builds the restaurants' "bench strength" by identifying and developing high potential employees for progression to the next level
    • Sets goals and objectives for his/her team
    • Ensures 'open door' policy for all team members
    • Has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
    • Provides open communication with General Manager and Restaurant Owner
    • Responsible for restaurant compliance with all applicable legislation
    • Ensures high standards of guest experience are maintained and demonstrated as a top priority
    • Implements, and instills in their teams, company policies, procedures, ethics
    • Handles guest complaints and queries with professionalism and concern
    • Prepares reports and other performance analysis documentation
    • Establishes relationships with the local community and undertakes activities which comply with the company's corporate social responsibility programs
    • Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
    • Provides leadership and direction around waste management procedures

    Education and Experience:

    • Three to five years related experience and/or training; or equivalent combination of education and experience

    Physical Demands:

    • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
      • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
    • Must be able to work and perform all duties at any station in the kitchen or service area

    We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy's standards.


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