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Bloomfield Hills

    General Manager - Bloomfield Hills, United States - Great Lakes Hospitality Group

    Great Lakes Hospitality Group
    Great Lakes Hospitality Group Bloomfield Hills, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Purpose: To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

    Job Responsibilities:

  • Develop short-term and long-term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
  • Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
  • Implement and maintain local and national sales/marketing programs.
  • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
  • Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
  • Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
  • Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
  • Develop new programs which result in an increased level of guest satisfaction and operational excellence.
  • Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
  • Reward employees who meet or exceed guest expectations.
  • Other duties as assigned.

    • Job Skills:

  • Computer skills to include word processing, spreadsheet, and familiarity with brand-specific property Management System(s).
  • Ability to exercise excellent communication, presentation, organization, time management, and listening skills.
  • Ability to use analytical skills for measuring business potential and value to the hotel.
  • Ability to successfully interact with all levels of customers and hotel management.

    • Job Qualifications:

    Experience

    Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

    Licenses/Certifications

    Possess a valid driver's license and be able to drive to customer appointments.

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