Store Manager - Wilmington, United States - American Freight Furniture

American Freight Furniture Wilmington, United States

3 weeks ago

Description

** Store Manager**

**Job Category****:** Store Operations **Requisition Number****:** STORE006732 Showing 1 location **Job Details**

**Description**

The Store Manager oversees all sales and daily operations of the store, while managing a team of full time and part time hourly associates. The Store Manager is responsible for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals. Additionally, the store manager is accountable for customer satisfaction, associate morale, and inventory management.

**Responsibilities & Duties:**

Driving Sales and Store Performance:

Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage

Accountable for maximizing Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within store

Meets sales goals by motivating, mentoring, and providing feedback to associates

Meets and maintains their personal sales target

Manages the overall customer experience, including online customer reviews

Leads by example with the selling processes; ensures performance standards and operational processes are achieved

Partners with Regional Sales Manager to address business opportunities

Leads the delivery operation to ensure achievement of business goals in margin and customer experience

Managerial:

Hires and maintains an active and productive sales force, warehouse team, and delivery team; Selects, coaches, and develops a diverse high-performance team

Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices

Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner

Administrative:

Creates scheduling policies that keep the sales floor and warehouse properly staffed

Ensures store presentation standards are maintained at company expected level

Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards

Ensures that the store operates in full compliance with applicable laws, regulations,

and company ethic policies

Completes paperwork related to entering trucks and confirming pickup/delivery dates

Ensure data integrity of physical and systemic receiving process and reverse flow process

Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process

Manages opening and closing procedures; including taking cash deposits to bank

Manages all other store operations, pricing, and inventory management processes

Performs other duties as assigned

**Qualifications:**

Educational: High School Diploma or Equivalent required, Bachelors Degree preferred

Experience: 3-4 Years of Related Experience or previous experience as a Sales Associate preferred

Ability to work a flexible schedule, including evenings and weekends

Must be able to lift at least 50 lbs.

**Preferred Skills:**

Strong leadership, coaching, and associate development skills

Excellent customer service and communication skills

Persuasion, negotiation, and closing skills

Overall computer literacy

Strong drive for results

Ability to manage multiple priorities simultaneously

Knowledge of retail business and store operations

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

Bachelors or better.

**Experience**

**Licenses & Certifications**

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