Store Manager - Wilmington, United States - Atlantic Wireless

Description

**Location:** 8262 Market Street, Suite 105 **Summary** Atlantic Wireless, a top agent of UScellular, is looking for a dynamic and motivated Store Manager to lead our Porters Neck, NC (Wilmington, NC) retail store location. Successful Managers are servant leaders driven to excel by coaching their associates to serve new and existing customers with professionalism and enthusiasm. Managers direct the daily activities of store associates to increase customer satisfaction, grow revenue, drive standards of excellence, and drive the mission, vision, and values of the organizations. If you want to work for a company that values integrity and respect while relentlessly serving customers in a fun family work environment, this is the opportunity for you Atlantic Wireless is the world-class owner and operator of UScellular retail stores in multiple states. Our retail stores are operated with the highest standard of excellence where we treat our customers like family. The purpose of the Atlantic Wireless Store Experience is to inform, illuminate and inspire. We go beyond the call. We are trusted advisors who have intimate knowledge of our customers needs and business. Our customers think of us first for any solution and become advocates for Atlantic Wireless.

**Key Duties and Responsibilities**

Lead by, and be an example of a Servant Leader and model the behaviors and principles of the companys values.

Foster a positive work culture that motivates and inspires associates to exceed expectations and goals, while positively impacting Associate Satisfaction.

Consistently meet or exceed organizational performance targets for assigned store location(s) in areas of customer prospecting and sales, as set by Atlantic Wireless and UScellular. Sales and prospecting goals are subject to change, as business necessitates.

Provide leadership and teamwork designed to deliver an ideal experience to every customer within the framework of established company policies and guidelines.

Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades, and other customer service related issues or inquiries.

Actively encourage, support, and facilitate the growth and development of associates in assigned retail store(s).

Establish open and honest communication and a positive work environment through all interactions with a diverse team of leaders, administration employees, and Retail Wireless Consultants across all market areas.

Responsible for all store operations including opening, closing, compliance, cash, and inventory.

Review and monitor Retail Wireless Consultant time worked, and ensure adherence to company policy and federal wage and hour laws.

Understand and interpret performance-related reports, and utilize this data to educate associates to drive store performance.

Coordinate sales, promotions, and marketing events to create visibility and create customer traffic into the store.

Participate in community events and public relations activities to develop a positive image for the company in the local community.

Responsible for store staffing responsibilities and completing the hiring process through the company applicant tracking system including grass-roots employment marketing and prospecting, resume and application reviews, conducting interviews, and making selections.

Serve as first-line trainer for new associates, ensuring all aspects of the new hire training program are completed with a high-quality experience and within 120 training hours.

Responsible for creating a positive associate onboarding experience and successful assimilation into the organization.

Ensure professional associate engagement in cross-market communication platforms.

Complete all UScellular and Atlantic Wireless training programs and compliance requirements.

Embrace and participate in all UScellular and Atlantic Wireless trainings, meetings, communication platforms, and other initiatives.

Understand and comply with all UScellular and Atlantic Wireless policies and procedures.

Position may require travel to assist in another store location, participate in meetings, or attend company events.

Job descriptions and duties are subject to change. Employees may be asked to perform other related duties as assigned, based upon the current needs of the organization.

**Skills, Competencies, and Behaviors**

Store Managers should model and passionately demonstrate the behaviors of our .

Must demonstrate a high-level of trust, dependability, accountability, and reliability.

Maintain an enthusiastic, positive, professional, and collaborative approach to the leadership position and duties.

Possess strong written and interpersonal communication skills required to develop and maintain customer and coworker relationships.

Must be able to communicate over the phone and in-person with customers and company personnel.

Strong organizational skills and the ability to multi-task is essential.

Must be able to sit or stand in a stationary position 50% of the time.

Must be able to bend or stoop to obtain and restock merchandise.

Must be able to operate computers proficiently and use multiple applications simultaneously to process transactions and sales. Proficiency with spreadsheets and email is important.

**Requirements**

Experience in the cellular or retail industry experience preferred, with previous sales and prospecting experience in a customer service-oriented environment desired.

3-5 years of sales experience preferred.

1-2 years previous supervisory/retail management experience preferred.

High school diploma or state equivalency required, Associates Degree or equivalent experience preferred.

To be an effective leader, Store Managers are expected to work a minimum of 45 hours per week across 5 days per workweek.

Must be flexible to work evenings, weekends, and holidays as required.

Must have a valid driver's license, a reliable form of transportation, and be able to operate a motor vehicle.

Candidates for hire are subject to a credit and criminal background check.

**We Offer a Total Rewards Package**

**Total compensation estimate of $40,000, comprised of base salary and commissions, with an additional $18,000 in benefits**

Eligible to win bonuses and awa rd incentives based upon sales performance

Insurance options include: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life, Accident, Critical Illness, and Cancer insurance

Paid Time Off, including 9 Paid Holidays

401k plan with company match of up to 6%

Corporate Chaplain Program

Employee Assistance Program

Employee Development & Training

To apply, please visit our website at . For questions, please contact *Equal opportunity is Atlantic Wireless policy. We select the best-qualified person for each position in the* *organization. No company associate will discriminate against an applicant for employment or a fellow associate because of race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, genetics, age, pregnancy, marital status, political affiliation, disability, protected veteran status, or any other characteristic protected by law.*