- Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
- May assist in customer communication throughout the repair process
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
- Follow up on all DRP assignments present and past to maintain sales for the center
- Maintain DRP logbooks and Enterprise ARMS daily
- Secure proper payments
- Assist with reconciling invoices to payables report daily and monthly (as applicable)
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
- Perform other administrative tasks and duties as required to successfully meet the needs of the business
- Other duties as assigned
- Must be at least 18 years of age
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver's license and be eligible for coverage under company insurance policy
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
- Integrity-Respect and accountability at every level and every interaction
- Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
- Innovation-Develops and displays innovative approaches and ideas to our business
- Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed
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Customer Service Representative - Vero Beach, United States - Classic Collision Inc
Description
Customer Service Representative (CSR) serves as the first impression of Classic Collision customer experience.
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities.If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail , or call This email and phone number are listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
** This job description is not a complete statement of all duties and responsibilities comprising the position.