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    Customer Service Representative - Port Saint Lucie, United States - The Glass Guru of Port St. Lucie

    The Glass Guru of Port St. Lucie
    The Glass Guru of Port St. Lucie Port Saint Lucie, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionRoles & Responsibilities:
    As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
    • Answer inbound phone calls promptly during business hours
    • Respond to any voicemails and/or messages from answering service (if applicable)
    • Respond to inbound email correspondence, forward on as appropriate
    • Greet customers and all other visitors to the showroom (if applicable)
    • Screen incoming leads/potential customers
    • Schedule estimate appointments
    • Quote product by telephone for clients/customers (if applicable)
    • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
    • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
    • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
    • Check order confirmations from fabricators/vendors for size and pricing accuracy
    • Filing of daily work orders and estimates
    • Ordering of all office / shop supplies
    • Keeping office clean/tidy
    Qualifications & Educational Requirements:
    • HS Diploma or equivalent
    • All candidates must be able pass initial background check and drug test
    Preferred Skills:
    • Excellent verbal/written communications skills
    • Microsoft Office proficient (Word, Excel)
    • Hardworking, motivated, with excellent organizational and time-management skills
    Benefits:
    • Mon-Fri 8-4:30 Work Week
    • Weekly Pay
    • Paid time off
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