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Bellevue

    Credit Collections Specialist II - Bellevue, United States - DivIHN Integration

    DivIHN Integration
    DivIHN Integration Bellevue, United States

    3 weeks ago

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    Description
    DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm.

    Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

    Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

    Visit us at to learn more and view our open positions.

    Please apply or call one of us to learn moreFor further inquiries regarding the following opportunity, please contact one of our Talent Specialists Sony at Title:
    Credit Collections Specialist II Location: Bellevue, WA Duration: 9 MonthsDescription:


    PURPOSE OF JOB:

    The Collection Specialist is responsible for assisting customers regarding billing questions and to process and resolve any collection issues.

    They are responsible for reducing the delinquency for assigned accounts. They must communicate effectively with Customer Experience and Sales regarding customer accounts in a timely manner.


    JOB DUTIES/RESPONSIBILITIES:
    Responsibilities include, but are not limited to: Match incoming cash receipts (checks and ACH payments) with open invoices. Monitor and maintain assigned accounts on daily basis
    • Customer calls, payment status via customer portals, account adjustments, customer reconciliations.
    Contact customers with overdue accounts and resolve billing issues. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.


    SKILLS, ABILITIES AND OTHER REQUIREMENTS:
    Detail oriented with focus on complete documentation and accuracy. Solid understanding of Excel and Office applications. Strong customer service skills. Excellent analytical, organizational, interpersonal, and problem-solving skills. Ability to work with people at all levels of the organization. Self-starter with ability to work independently with minimum supervision.


    QUALIFICATIONS:
    BA/BS Degree Must have the highest level of integrity and business ethics. Ability to maintain quality and productivity when faced with time pressures. Strong verbal and written communication skills. Ability to tailor and deliver messages at various levels within the organization. Strong project management skills and experience.


    About us:


    DivIHN, the IT Asset Performance Services organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

    The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
    DivIHN is an equal opportunity employer.

    DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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