ITSM Analyst - Bolingbrook, United States - Randstad USA

Randstad USA Bolingbrook, United States

4 weeks ago

Freelance, Full time

Description

job summary:
Randstad Digital is partnering with a leading beauty product retailer to hire an ITSM Analyst. The ideal candidate will have ITSM, Cherwell, ServiceNow and technical support experience.

Interested? Reach out to Jeanie Voelzke with a resume at or call
location: Bolingbrook, Illinois
job type: Contract
salary: $ per hour
work hours: 8am to 4pm
education: Bachelors

responsibilities:

Preferred knowledge and understanding of Cherwell ITSM

Knowledge and understanding of how ITSM can enable operations to become more efficient and effective

3 to 5 years' experience in of technical support with knowledge and ability to implement ITIL best practices for Incident Management, Problem Management, Change Management, Service Catalog Management, and Configuration Management which includes 2 years' experience of process improvements

Ability to demonstrate strong analytical, group facilitation, relationship management and problem-solving skills

Ability to diagnose application, software and hardware problems in person and remotely

Excellent verbal and written communication skills

Must be creative, organized, detail oriented, and able to assimilate information quickly

Project management experience a strong plus

Flexibility of providing support during odd hours, weekends, and peak seasons

Emphasis on customer service

Ability to effectively interact with internal and external business partners

Must be proactive, self-directed, detailed and organized

Must have understanding of current information technology with an ability to conceptualize solutions to business problems in the most effective and cost-efficient manner

Able to follow-up, follow through and deliver quality and timely results

Able to manage and prioritize complex issues in integrated enterprise environment and meet deadlines.

Ability to demonstrate strong administrative skills with effectiveness in developing tasks and managing resources to achieve target dates

Demonstrated ability to effectively balance multiple responsibilities which may frequently change
qualifications:

Experience level: Experienced

Minimum 3 years of experience

Education: Bachelors
skills:

ITSM (3 years of experience is preferred)

Technical Support

Cherwell

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

IT Analyst – ITSM

3 weeks ago

DivIHN Integration, Inc Bolingbrook, United States Contract

*Title: IT Analyst – ITSM* · *Location: Bolingbrook, IL* · *Duration: 3 Months* · *CORE JOB RESPONSIBILITIES:* · • Resolve ITSM support issues. · • Provide proactive recommendations to maximize system use and usability. · • Process Improvements across all ITSM functions · • Maint ...
IT Analyst – ITSM Consultant

4 weeks ago

TekWissen ® Bolingbrook, United States

Job Title: IT Analyst – ITSM Consultant · Payrate: $30-30$/hr · Location: Bolingbrook, IL · Duration: 4 Months · Job Type: Onsite · Job Description: · The Analyst analyses, documents, support ITSM Processes and Functions in a highly dynamic and fast paced environment, while ...
Sr. Analyst ITSM and PMO

1 week ago

Chamberlain Group Naperville, United States Full time

If you are a current Chamberlain Group employee, please click here to apply through your Workday account. · This role is responsible for coordinating and facilitating multiple ITSM and PMO processes for Chamberlain's IT Department that facilitate measurable delivery of IT service ...
Sr. Analyst ITSM and PMO

5 days ago

Chamberlain Group Oak Brook, United States

This role is responsible for coordinating and facilitating multiple ITSM and PMO processes for Chamberlain's IT Department that facilitate measurable delivery of IT services. Processes include Change Management, Problem Management, and Release Management that facilitate the deliv ...
Sr. Analyst ITSM and PMO

3 weeks ago

The Chamberlain Group Oak Brook, IL, United States

This role is responsible for coordinating and facilitating multiple ITSM and PMO processes for Chamberlain's IT Department that facilitate measurable delivery of IT services. Processes include Change Management, Problem Management, and Release Management that facilitate the deliv ...
IT Analyst

2 days ago

TekWissenLLC Bolingbrook, United States

The Analyst analyses, documents, support ITSM Processes and Functions in a highly dynamic and fast paced environment, while supporting the ITSM tools. · - This position works closely with cross-functional teams to understand their business needs and translate them into functional ...
Information Technology Service Management Analyst

3 weeks ago

Strategic Staffing Solutions Bolingbrook, United States

Strategic Staffing Solutions is currently looking forITSM Analyst for a contract opportunity with one of our largest clients · Candidates should be willing to work on our W2 ONLY. · Job Title:ITSM Analyst-# 235317 · Role Type: W2 only · Duration: 4 months, and possibility to ex ...
IT-IT Analyst

2 weeks ago

Generis Tek Inc Bolingbrook, United States

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rajeshree Wankhadeat email address can be reached on # · We have Contract role for IT Analyst for our client at Bolingbrook, IL. Please let me know if you or any of your friends ...
IT Analyst

3 weeks ago

Tekwissen Bolingbrook, United States

Overview: · Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is an American chain of beauty stores headquartered in Bolingbrook, Illinois. This Client carries cosm ...
Information Technology Service Management Analyst

2 weeks ago

Strategic Staffing Solutions Bolingbrook, United States

Strategic Staffing Solutions is currently looking forITSM Analyst for a contract opportunity with one of our largest clients · Candidates should be willing to work on our W2 ONLY. · Job Title:ITSM Analyst-# 235317 · Role Type: W2 only · Duration: 4 months, and possibility to ...
IT-IT Analyst

1 week ago

Solve IT Strategies, Inc. Bolingbrook, United States

Job Description · Job DescriptionSolve IT Strategies is looking for an IT-IT Analyst – ITSM for a leading beauty retail company. This role is locataed at Bolingbrook, IL. · The Main Responsibilities of a person are: · • Resolve ITSM support issues. · • Provide proactive recommend ...
Service Desk Analyst

3 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Service Desk Analyst]] to join our team in [ ...
Service Desk Analyst

3 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst to join our team in ...
Service Desk Analyst

4 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst]] to join our team i ...
Service Desk Analyst

1 week ago

NTT DATA Services Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst]] to join our team i ...
IT Analyst

1 week ago

NavitsPartners Naperville, United States

Job Description · Job DescriptionJob Title: IT Analyst · Job Location: Bolingbrook, IL · Contract Duration: 3+ months · POSITION SUMMARY: · The Analyst analyzes, documents, support ITSM Processes and Functions in a highly dynamic and fast paced environment, while supporting the I ...
Systems Analyst

1 week ago

HealthCare Associates Credit Union Naperville, United States

Job Description · Job DescriptionHealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a Systems Analyst to support the Information Technologies department in creating a climate open to sharing information and knowledge. This role will d ...
Cloud Engineer

3 weeks ago

HealthCare Associates Credit Union Naperville, United States

Job Description · Job DescriptionHealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a dedicated Cloud Engineer who is responsible for designing, implementing, and maintaining our multi-cloud infrastructure to support a range of busine ...
ServiceNow Developer

3 weeks ago

Sentinel Offender Services Downers Grove, United States

Responsibilities · Sentinel Technologies is looking for a ServiceNow Developer that has the technical expertise to assist our team in driving successful outcomes by streamlining business processes. As a ServiceNow Developer, you will be part of a team of ServiceNow administrators ...
ServiceNow Developer

2 weeks ago

Sentinel Offender Services Downers Grove, United States

Responsibilities · Sentinel Technologies is looking for a ServiceNow Developer that has the technical expertise to assist our team in driving successful outcomes by streamlining business processes. As a ServiceNow Developer, you will be part of a team of ServiceNow administrator ...