IT Analyst – ITSM Consultant - Bolingbrook, United States - TekWissen ®

TekWissen ® Bolingbrook, United States

4 weeks ago

Accounting / Finance

Description

Job Title: IT Analyst – ITSM Consultant

Payrate: $30-30$/hr

Location: Bolingbrook, IL

Duration: 4 Months

Job Type: Onsite

Job Description:

The Analyst analyses, documents, support ITSM Processes and Functions in a highly dynamic and fast paced environment, while supporting the ITSM tools.
This position works closely with cross-functional teams to understand their business needs and translate them into functional/technical requirements.
They suggest innovative solutions to leverage technology to provide dynamic and efficient tools.
The Analyst leads and/or participates in development and integration activities of the ITSM Processes and Tool.

CORE JOB RESPONSIBILITIES:

Resolve ITSM support issues
Provide proactive recommendations to maximize system use and usability.
Process Improvements across all ITSM functions
Maintain system documentation, logs and work instructions.
Create custom solutions, dashboards, analyse and distribute reporting data regarding service level commitments for Business and IT service owners.
Partner with stakeholders to leverage system metrics and identify business value, automation and process improvement opportunities.
Manage SLAs, OLAs, KPIS, reports, metrics, for ITSM processes, scorecards, and performance plans identifying trends and aligning with the business needs.
Analyse, design, maintain, audit, integrate, and promote service management processes such as Incident, Problem, Change, Knowledge and Asset Life Cycle Management, Production Release Management, Service Catalog Management, Vendor Contact Management, Business Process Management, and Configuration Management (CMDB), research and present best practices using ITIL as a guiding framework.
Drive for continuous improvements and ensure teams are following the processes.
Write or revise program documentation, operations documentation, user guides and training manuals for client ITSM processes, tool and assist in training client Associates.
Perform other duties as assigned.

REQUIREMENTS FOR CONSIDERATION:

Preferred knowledge and understanding of Cherwell ITSM, but not necessary
Knowledge and understanding of how ITSM can enable operations to become more efficient and effective
3 to 5 years' experience in of technical support with knowledge and ability to implement ITIL best practices for Incident Management, Problem Management, Change Management, Service Catalog Management, and Configuration Management which includes 2 years' experience of process improvements
Ability to demonstrate strong analytical, group facilitation, relationship management and problem-solving skills
Ability to diagnose application, software and hardware problems in person and remotely
Excellent verbal and written communication skills
Must be creative, organized, detail oriented, and able to assimilate information quickly
Project management experience a strong plus
Flexibility of providing support during odd hours, weekends, and peak seasons
Emphasis on customer service
Ability to effectively interact with internal and external business partners
Must be proactive, self-directed, detailed and organized
Must have understanding of current information technology with an ability to conceptualize solutions to business problems in the most effective and cost-efficient manner
Able to follow-up, follow through and deliver quality and timely results
Able to manage and prioritize complex issues in integrated enterprise environment and meet deadlines.
Ability to demonstrate strong administrative skills with effectiveness in developing tasks and managing resources to achieve target dates
Demonstrated ability to effectively balance multiple responsibilities which may frequently change

Servicenow - Itsm - Manager - Consulting - Location

11 hours ago

EY Chicago, United States

ServiceNow Manager - ITSM: This position can be anywhere in the country · In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changi ...
ServiceNow - ITSM - Manager - Consulting - Location OPEN

1 week ago

EY Chicago, IL, United States Paid Work

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the b ...
IT-IT Analyst

2 weeks ago

Generis Tek Inc Bolingbrook, United States

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rajeshree Wankhadeat email address can be reached on # · We have Contract role for IT Analyst for our client at Bolingbrook, IL. Please let me know if you or any of your friends ...
IT Analyst

3 weeks ago

Tekwissen Bolingbrook, United States

Overview: · Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is an American chain of beauty stores headquartered in Bolingbrook, Illinois. This Client carries cosm ...
Servicenow Application Architect

3 weeks ago

IBM Chicago, United States

Introduction · As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, se ...
Audit Manager

3 weeks ago

Northern Trust Corp. Chicago, United States

About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
IT Support Coordinator

1 week ago

Kin + Carta Chicago, United States

**The opportunity**: · At Kin + Carta, we've got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts w ...
Enterprise Account Manager

1 week ago

HITACHI AMERICA, LTD. Chicago, United States

**Description** · **Enterprise Account Manager - Strategic Account Services** · Division: IT Operations Division, Information Technology Group · Location: Remote in Chicago, IL or Michigan City, IN area · Status: 6-month temporary position (eligible for extension) · **The Company ...
Principal, Arch Solutions

1 day ago

Northern Trust Corp. Chicago, United States

About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
IT On-Site Services Consultant

1 day ago

GEA Romeoville, United States

Job Description · Responsibilities / Tasks · IT On-Site Services Consultant Location: Romeoville, IL Company: GEA Group · GEA Group, a leading global supplier for the food, beverage, and pharmaceutical sectors, is seeking an enthusiastic IT On-Site Services Consultant for our Rom ...
Information Technology And Services Consultant

1 day ago

GEA Group Romeoville, United States

GEA Group, a leading global supplier for the food, beverage, and pharmaceutical sectors, is seeking an enthusiastic IT On-Site Services Consultant for our Romeoville, IL facilities. Join our team and play a critical role in supporting IT systems across Farm Technology sites in th ...
IT On-Site Services Consultant

1 week ago

GEA Romeoville, United States

Responsibilities / Tasks · IT On-Site Services Consultant Location: Romeoville, IL Company: GEA Group · GEA Group, a leading global supplier for the food, beverage, and pharmaceutical sectors, is seeking an enthusiastic IT On-Site Services Consultant for our Romeoville, IL facil ...
Service Desk Analyst

3 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Service Desk Analyst]] to join our team in [ ...
Service Desk Analyst

3 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst to join our team in ...
Service Desk Analyst

4 days ago

NTT DATA Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst]] to join our team i ...
Service Desk Analyst

1 week ago

NTT DATA Services Lemont, United States

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a [[Service Desk Analyst]] to join our team i ...
Senior Enterprise Solutions Architect

2 weeks ago

Ageatia Global Solutions Lisle, United States

Job Overview · The solutions architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes and information), share ...
Senior Enterprise Solutions Architect

2 weeks ago

Ageatia Global Solutions Lisle, United States

Job Overview · The solutions architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes and information), share ...
Systems Analyst

1 week ago

HealthCare Associates Credit Union Naperville, United States

Job Description · Job DescriptionHealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a Systems Analyst to support the Information Technologies department in creating a climate open to sharing information and knowledge. This role will d ...
Cloud Engineer

3 weeks ago

HealthCare Associates Credit Union Naperville, United States

Job Description · Job DescriptionHealthCare Associates Credit Union (a $460M credit union based out of Naperville, IL) is seeking a dedicated Cloud Engineer who is responsible for designing, implementing, and maintaining our multi-cloud infrastructure to support a range of busine ...