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Product & Technical Services Manager, Remote US - Syracuse, United States - Carrier Transicold Polska Sp. z o.o.
Description
Product & Technical Services Manager, Remote US page is loadedProduct & Technical Services Manager, Remote US
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locations
CATXO:
Carrier-Home Texas Remote Location, Remote City, TX, 75001 USA
CAN01:
Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
Country:
United States of America
Location:
CATXO:
Carrier-Home Texas Remote Location, Remote City, TX, 75001 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.
We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.
This is why we come to work every day. Join us and we can make a difference together.This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to largest strategic account customers.
Position will provide over the phone and, when necessary, on-site technical support for high profile strategic account customers to ensure timely resolution of complexissues.
Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue.
The Product & Technical Services Manager may sit anywhere in the United States, working remotely.
Key Responsibilities:
Contributes as the technical post-sale subject matter expert for multiple HVAC products and services.
Resolves issues surrounding installation, usage, and training on products.
Maintain and assess warranty and non-warranty related issues.
Coordinates with customer service and sales team to identify customer support and service needs.
Conducts training sessions, product demonstrations and develops criteria for evaluating effectives of training activities.
Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customs and team members.
Traveling up to 25% in the USA.
Required Qualifications
High school diploma or GED.
5+ years in commercial HVAC service experience.
Valid Driver's License.
Preferred Qualifications
Strong interpersonal, analytical and communication skills.
Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time.
Sense of urgency, self-initiative, commitment, and sense of ownership.
Strong ability to work cross-functionally with both internal and external contacts.
Highly organized with strong attention to detail, while also able to manage multiple priorities.
Ability to work under pressure and handle complex customer technical issues.
Highly motivated individual.
Capable of making decisions to resolve problems immediately.
Knowledge of Microsoft Office and
Experience with defining, capturing, and improving key metrics.
RSRCAR
#LI-Remote
Pay Range:
$74,181 - $130,206 Annually
Carrier is An Equal
Opportunity/Affirmative
Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
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link
to read the Job Applicant's Privacy Notice
At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable.
Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers.
We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty:to be the world's first choice in security, shipping and HVAC technology.
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Product & Technical Services Manager, Remote US professionals in Syracuse
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Shreya Nambiar
Data Analyst | Data Management | Model Developer