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administrator i, franchise tax board - Sacramento County, United States - State of California
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Description
Job Posting: ARM Division Career Center Supervisor
Franchise Tax Board
JC ARM Division Career Center SupervisorADMINISTRATOR I, FRANCHISE TAX BOARD
$7, $9,501.00 per Month
Final Filing Date: 5/13/2024
Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-offJob Description and Duties
The Accounts Receivable Management (ARM) Division Career Center is looking for a dynamic supervisor to oversee our Collection's New Hire and Veteran Training as well as training for our brand new collections system, Enterprise Data Revenue (EDR) project. The Career Center provides exceptional customer service to over 1,300 employees in the ARM Division.
The ARM Career Center Supervisor will oversee our training program that provides learning opportunities to the Central and Field Offices. You will be responsible to foster an innovative team to develop and provide training for our Personal Income Tax (PIT), Business Entity (BE), and Nontax Debt (NTD) collection programs. You will support the team as they develop and provide specialized training as well as advanced collector training classes. In addition, you will coordinate the ARM Division's EDR2 team that will be rolling out training to our ARMD staff on the new collections system.
You will represent the Career Center on enterprise and divisional teams, committees, and within the various business areas that we provide exceptional service to within the division.
Additional positions may become available (eRPA
Position(s) is located in the following office location:
Working Conditions
This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Special Requirements
CALIFORNIA GOVERNMENT CODE, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1- to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD