Front Office Lead - New York, United States - Great Many

Description

Front-of-House Lead_Non-Surgical Hair Restoration Studio_


Who We Are

Great Many's mission is to make hair growth an answer, not a question. We are a system and a studio for preserving and restoring hair, for women and men.

We are setting out to be the first brand to offer a holistic combination of (1) clinically-backed non-surgical services in a beautiful, modern, and hospitality-focused studio, (2) our own line of everyday scalp/hair care products that help current and future hair thrive and (3) access to proven prescriptions — all under one brand.

Why Great Many? Tackling preserving or restoring hair requires multiple pathways and patience - and today's landscape is single-solution oriented, mixed with snake oil and infomercial promises, and is incredibly fragmented (and frustrating) for the customer. We want to change that.


An In-Studio & Online Experience. In our first Studio, opening in Noho in May 2024, clients will be able to experience a hair consultation and access services _and_ products. Online, customers will be able to access education, proven prescriptions via telehealth, and buy our launch set of scalp/hair care products.


Where Is Great Many Going? Today, we're just getting off the ground. In several years, we envision a fleet of studios dotting the US, thousands of telemedicine customers outside of our studio geography, and our expanding line of clean hair/scalp care products on shelves of incredible retail partners. Join us, and be part of the change the hair health and hair growth space needs.


Who You Are
As Front Office Lead at Great Many, you are the first and last impression of our clients.

You have a natural hospitality-orientation, a warm and welcoming demeanor, and find joy in helping others find their way, either in-person or digitally.

In this role, you are responsible for the front-of house of our studio/clinic experience.

In addition to setting the tone with clients, you are a helpful hand with our clinical team, ensuring the studio is set up for success.

You have a curiosity for the hair growth/aesthetics industry and a passion for being a part of helping others look and feel their best.

The Roles & Responsibilities
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Be The Face:Greet clients in a warm and friendly demeanor and be able to thoughtfully and succinctly share who we are and what we do to new and curious clients.
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Customer Experience & Communications:Own the day-to-day front-of-house of the studio including but not limited to, getting clients situated, client communications including lead outreach, maintaining order in the studio.
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Scheduling: Use Great Many's booking platform [Boulevard] to schedule and reschedule appointments as needed, and manage the books for optimal utilization
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Inventory Management: Partner with the Lead Provider on ensuring the studio has proper equipment and supplies.
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Quality Assurance:Maintain high standards of patient care and safety within the clinic. Ensure compliance with all relevant regulations and protocols.
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Documentation:Maintain accurate and detailed patient records. Keep thorough records of treatments, progress, and outcomes.
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Continuous Improvement:Contribute to the development of new clinic procedures and protocols to optimize efficiency and client experience and constantly make us a better place to work.


How You Work
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You are hospitality-oriented and understand how people feel matters as much as the 'what' of what we do, both with our team and our clients
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You are a clear and confident communicator, able to express what we are, what we do, and how we help people
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You have a positive attitude in the face of change, newness, and problem solving that comes with a new business
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You are a creative problem solver when it comes to figuring out new and improved ways for us to operate and find our stride
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You are a constant learner with a growth mindset, always seeking continuing education, new learnings, and professional development


Your Experience

• 2+ minimum years of experience functioning as front office/medical receptionist in an outpatient, medspa, or spa environment
• Dermatology/hair experience a plus but not a must
• Active Basic Life Safety (BLS) Certification
• Flexibility to work a 5 8's schedule inclusive of a weekend day; hours may change based on business needs

Your Perks

• Competitive Salary of $26$28/hr based on years of experience
• Paid Time Off (PTO) & NYC Paid Sick Leave
• Health, Dental & Vision Coverage
• Great Many Products & Services Discounts

The role will be based in our first Studio in Noho, New York City.
Great Many is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applican