Practice Manager of Operations - Plainfield, United States - Boulevard Place Dental Care

Practice Manager of Operations

Boulevard Place Dental Care in Plainfield, Illinois is seeking a Practice Manager of Operations to join their team.


What Makes Heartland Dental Stand Out?

Heartland Dental believes that to deliver exceptional lifetime care for patients, it is essential to recruit and develop leaders who will meet the business needs of each supported dental office and foster a strong team building culture.

As a Practice Manager of Operations, you will be part of an environment that promotes learning, team cohesion, and prioritizes patient well-being.

As a
Practice Manager of Operations, you will be a vital business partner to the Doctor.

This dedicated and driven leader will assist in guiding and supporting the team to deliver top-notch patient care to the community.

At Heartland Dental, the objective is to recruit and nurture leaders who will cater to the business requirements of each supported dental office and build a culture of camaraderie and support.

This is a workplace where patients come first, and continuous improvement is highly encouraged.


Key Responsibilities

• Strive towards mastering the role by focusing on completing all PMO Training necessary to enhance technical, commitment, and leadership skills
• Set and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure the achievement of Doctors' and teams' goals and priorities through servant leadership
• Attend Bell Leadership Training every 1824 months
• Uphold the Doctor Led, Hygiene Driven, Operations focus philosophy through monthly synergy meetings, weekly team meetings, and effective morning huddles
• Concentrate on aligning the team's efforts to support the Doctor in realizing their Top 10 Professional goals
• Establish rapport with the doctor through daily one-on-one sessions, morning huddles, and weekly touch points focusing on communication, connection, and required support
• Dedicate yourself to being a business partner for the Doctor by collaborating on and establishing quarterly and annual financial objectives
• Assist the Doctor in prioritizing, planning, and scheduling Continuing Education (CE) through Doctor Education and Leadership programs
• Comprehend the advantages and metrics of DMP and aid the Doctor in monitoring progress
• Collaborate with Doctors to pinpoint the necessary skills for vacant positions and select the appropriate team members within the practice
• Effectively onboard new team members through partnerships with recruiting and support offices
• Support team members in prioritizing and planning their training through Core Essentials and additional programs for their role's growth

Benefits You'll Enjoy

• Competitive benefits package including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Ongoing education opportunities to help you reach your full potential and become a true business partner to our supported Doctors
• Access to a broad network of mentors and networking prospects
• Cutting-edge technology to streamline your daily tasks, enabling more efficiency in providing exceptional patient care

Minimum Requirements

• Associate's or Bachelor's degree or 5 years' leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience in a fast-paced, customer-centric environment
• Strong analytical, leadership, coaching, and conflict resolution skills
• Must be trustworthy, maintaining patient confidentiality and team ethics

Desired Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Prior experience with Dentrix or other dental software

Physical Requirements:

• Capable of effectively performing essential duties with or without reasonable accommodation. Accommodations can be arranged for individuals with disabilities to carry out the key responsibilities
• Prolonged periods of desk work and computer usage
• Ability to lift up to 15 pounds when necessary
• Flexibility to attend virtual training sessions (or in-person when feasible) periodically throughout the year (some travel may be involved)

Who is Heartland Dental?

As the largest and rapidly expanding Dental Support Organization, Heartland Dental delivers outstanding service to over 2,300 supported doctors across 38 states and in more than 1,400 supported offices.

Each supported dental office under Heartland Dental's wing is tailored to its community and the patients it serves. The supported Doctors are the driving force behind their practice and determine their clinical care philosophies.

With an extensive network of doctors, we were established by a doctor for doctors with the mission of aiding dentists and their teams in providing top-tier dental care and experiences to the communities they serve, while also offering rewarding careers and generating value for all stakeholders.

• At Heartland De