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Customer Experience Specialist - Columbus, United States - Farm Credit Council
Description
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers.Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.
That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing.
As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support.
You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.Essential Duties & Responsibilities
Customer & Sales Assistance
Office Operations:
Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
Years of Experience
A minimum of two years' customer service experience or equivalent work experience.
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