Hotel Coordinator - Rancho Mirage, United States - Agua Caliente Casino • Resort • Spa

Agua Caliente Casino • Resort • Spa

Verified Company

Rancho Mirage, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description Summary

This position reports directly to the Hotel Senior Leadership Team and is responsible for departmental administrative duties which includes filing, creating departmental reports, reviewing billing for both hotel guests and the hotel operation.

Additionally, the Hotel Coordinator is responsible for communicating with Sales, Player Development, and Entertainment departments regarding group arrivals, and monitoring hotel inventory and selection of rooms for VIP guests.

Other duties may be assigned as needed for the operation by the senior leadership for the hotel.

Essential Duties and Responsibilities (other duties may be assigned)

Supports the Front Office by serving as the liaison between Housekeeping, Player Development, Sales and Front Office.
Performs tasks as a room's controller managing the hotel rooms inventory.
Manages the assignments of rooms for VIP's, Special Requests, and Group Arrivals, and executes room moves.
Assist in prekeying room keys for VIPs and or group arrivals.
Performs tasks on Excel, Word, Outlook, Patron Management, and the hotel's property management system.
Interacts with Housekeeping department on a daily basis, regarding departures, room extensions, and late check outs.
Monitors and executes Rooms Out of Service, and Out of Order.
Interacts with Hotel & Casino Leadership and other team members on a daily basis involving hotel operations.
Handles billing inquiries for both hotel guests and hotel operations.
Compiles reports and assists with research for issues that require indepth knowledge of company policies, procedures, internal controls and projects
Interacts facetoface with company personnel in various departments within the organization on a daily basis to accomplish duties and responsibilities for hotel administrative operations as assigned by the hotel's senior leadership team
Provide excellent, and elevated guest service to both internal and external guests
Position may be required to occasionally assist front desk duties during peak periods.
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities
None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability
None

Qualifications

Required Education and/or Experience

High school diploma or G.E.D.
Ability to quickly and accurately write messages, transcribe dictated material
Strong Billing and or financial background
12 years' experience working in Hotel Operations
Excellent communication and interpersonal skills
Must be computer literate
Must have proficient knowledge in hotel property management systems, Excel, Word, and Outlook
Must be able to communicate in English.

Working Conditions/Physical Demands
Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs.

on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:
a computer keyboard, calculator, general office equipment and multi-line telephone.