- Performs all duties assigned to IT Technical Support - Coordinator 1.
- Provides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media.
- Takes lead in processing documentation for accuracy, update as necessary, and evaluate for potential process improvement.
- Trains Coordinator 1 EUC employees and provide assistance to escalated tickets.
- Takes lead in managing user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
- Records service calls in web-based tracking system and utilize system to document ticket resolutions.
- Provides support for approved mobile devices including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
- Trains and assist end users on technical issues as a form of preventative maintenance.
- In the event of disaster, takes appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
- Travels to various sites as needed to carry out assigned duties.
- Identifies, diagnoses, and assists with resolution of network issues as related to end user problems.
- Manages all assigned issues being handled by other internal IT units or external contractors.
- Manages e-mail accounts on the state Exchange e-mail server and make updates to accounts as requested by end users.
- May conduct recruitment, selection, training, supervision, and professional development of assigned staff.
- Other tasks as directed.
- Bachelor's degree.
- Minimum 1 year of professional experience in IT field.
- Minimum 1 year of professional experience with Windows based operating systems including installation, system administration and troubleshooting.
- Excellent analytical skills, effective organizational and time management skills.
- Great attention to detail and follow up, and verbal/written communications skills.
- Excellent problem solving/troubleshooting skills.
- Advanced degree.
- Minimum 2 years of professional experience with Windows based operating systems, various computer hardware, and Remote Control software, Ticketing System software, and Active Directory.
- Minimum 2 years of professional experience with OTS information systems or programs utilized by the department.
- Minimum 2 years of professional customer service experience.
- Minimum 1 relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
- Detailed resume listing relevant qualifications and experience;
- Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
- Names and contact information of three references;
- Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
-
IT Technical Support
2 weeks ago
University of New Orleans Baton Rouge, United States Full timeThank you for your interest in The University of New Orleans. · Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. · You mu ...
-
IT Technical Support
5 days ago
University of New Orleans Baton Rouge, United States Full timeThank you for your interest in The University of New Orleans. · Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. · You mu ...
-
IT Technical Support
3 weeks ago
University of New Orleans Baton Rouge, United StatesPerforms all duties assigned to IT Technical Support - Coordinator 1. Provides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network com Technical Support, IT, Techni ...
-
Electronic Technical Support Representative
1 week ago
PreSonus Baton Rouge, United StatesFender Musical Instruments Corporation is a world-famous brand with offices across the globe. Within Fender Musical Instruments Corporation's ("FMIC") PreSonus brand Electronic Product Technical Support team, you will be working with some of the most talented Technical Support Re ...
-
Rockstar Technical Support Specialist
3 weeks ago
Immense Networks Baton Rouge, United StatesJob Description · Job DescriptionLooking for a job that is both challenging and rewarding? Immense Networks seeks talented, dependable, and highly motivated members to join our Service Desk team. If you are ready to advance your career in the field of IT and work with a team of f ...
-
Technical Support Analyst
5 days ago
syscom usa Baton Rouge, United StatesSYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest reso ...
-
Level 2 Rockstar Technical Support Specialist
4 weeks ago
Immense Networks Baton Rouge, United StatesJob Description · Job DescriptionLooking for a job that is both challenging and rewarding? Immense Networks, LLC is seeking a skilled Level 2 Technician to join our Support Services team. The primary responsibility of this role is to provide advanced technical support and trouble ...
-
Campus Technical Support Specialist
5 days ago
Louisiana State University Baton Rouge, United StatesAll Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). · If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the appl ...
-
Senior End User Technical Support Analyst
5 days ago
syscom usa Baton Rouge, United StatesSYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest reso ...
-
Skyline Enterprises Baton Rouge, United StatesAbout the Company · Our daily goal is for you to leave our business with a smile and to come back to us happily. For this, we provide dedicated and competent advice and try to fulfill all your wishes. · What do we offer? · Team-oriented, friendly colleagues · Familiar atmosphere ...
-
Lead DeltaV Engineer
1 week ago
Hamlyn Williams Baton Rouge, United StatesLead the implementation, programming, and maintenance efforts for Emerson Process Management Distributed Control Systems (DCS), various Programmable Logic Controller (PLC) systems, and associated industrial process instrumentation. · Responsibilities: · Spearhead project executio ...
-
IT Specialist
2 weeks ago
TEKsystems Baton Rouge, United States Full timeDescription: · TEKsystems is seeking an experienced IT Specialist with previous Desktop Support experience to join our client in Baton Rouge as a full time employee. Our client is looking for this individual to be the onsite IT resource handling Tier 1/2 issues such as break fix ...
-
Automation Engineer
4 days ago
Manpower Engineering Baton Rouge, United StatesOur client, is seeking a Automation Engineer to join their team. The ideal candidate will have DeltaV, DCS and PLC experience which will align successfully in the organization. · Job Description · This position requires the individual to install, commission, and maintain distribu ...
-
Project Coordinator
2 weeks ago
Landau Associates Baton Rouge, United States Full timeAs part of our continued success, Landau Associates is seeking a Project Coordinator for our Baton Rouge, Louisiana office. · Responsibilities include: · Project Coordination – Provide quality control, technical editing, proofreading, coordination of data management and graphi ...
-
Customer Service Representative
3 days ago
SunSource Baton Rouge, United States Inside Sales & Customer Service RolesFord-Gelatt, a SunSource company, supplies industrial process equipment to the process industries with a focus on adding value. Our team at Ford-Gelatt is technically sound and highly experienced with industry leading brands. We provide technical added-value in equipment sales in ...
-
Process Project Engineer
1 week ago
Channel Personnel Services Baton Rouge, United StatesThe Process/Project Engineer II executes new capital projects and troubleshoots existing Baton Rouge area facilities processes. The Process/Project Engineer II will ensure their assigned projects are completed on time and within the budget. These projects range from minor facilit ...
-
Bridges Structures Project Manager
4 weeks ago
HNTB Baton Rouge, United States Full timeWhat We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. W ...
-
Senior Automation Engineer
3 weeks ago
Champion Technology Services, Inc. Commerce Park, United States contractPosition Overview · The Automation Engineer III ensures successful completion of both company and client objectives at the project level. The primary focus of Automation Engineer III is to lead quality design, development, installation and fulfillment of processes and systems uti ...
-
Senior Chemical Process Engineer
2 weeks ago
ExxonMobil Corporation Baton Rouge, United StatesWhat you will do · Serve as the technical leader on the business team by: Mentoring less experienced engineers on design practices, unit health monitoring, and troubleshooting Provide off-hours support of abnormal and non-routine operations, including unit Turnarounds Aiding in ...
-
Lead Slot Technician
3 weeks ago
PENN Entertainment Baton Rouge, United States Regular Full timeWE'RE CHANGING ENTERTAINMENT. COME JOIN US. · We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers ...
IT Technical Support - Baton Rouge, United States - The University of New Orleans
Description
Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
Contract Support and IT End User Computing
Job Summary
Job Description
REQUIRED:
Please upload the following documents in the Resume/Cover Letter section.
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.