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LiftOne - Service Manager - Dalton, United States - Cte1926
2 weeks ago
Description
**Description**
*Position at LiftOne*
The Service Manager is responsible for directing and coordinating customer service activities of the branch by performing the following duties personally or through subordinate supervisors. This position has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians.
LiftOne invests in our employees through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization.
**Essential Duties and Responsibilities** include the following. Duties may vary based on branch size; other duties may be assigned.
*Operational Excellence*
Participate in and lead the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
Attend technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources
Visit with customers, support techs, and follow up on quality in the field
*Service Management*
Ensure adherence to all company safety policies along with company policies and best practices
Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards
Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
Manage the preventative maintenance program to achieve the company standards of completion
*Team Leadership*
Recruit, select, and develop service employees including service supervisors and coordinators
Set objectives for service employees and monitor results through appraisals and scorecards
Conduct performance appraisals, training and development activities for subordinates (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
Determine technician staffing levels and lead technician career development and hiring
Prepare schedules for service personnel and ensure paperwork is submitted promptly
**Qualifications**
Bachelors degree from a four-year college or university preferred; in addition to two - four years related experience and/or training; or equivalent combination of education and experience.
Proven leadership experience with a strong track record of results
Excellent verbal and written communications skills
Ability to solve practical problems and deal with a variety of concrete variables
Strong listening and presentation skills
Experience with material handling or other service-oriented industries preferred
Experience with lean operating systems and continuous improvement preferred
Computer Skills: Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
**Work Environment**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.
**Job Location:**
Dalton, GA
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you are unable to complete the application without an accommodation, please call for assistance.
