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Receptionist

    Receptionist - Greensboro, United States - Cone Health

    Cone Health
    Cone Health Greensboro, United States

    2 weeks ago

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    Description


    Receptionist



    ID



    Location

    Moses Cone Hospital

    Work Location

    US-NC-Greensboro

    Division : Name

    Moses Cone Hospital

    Department : Name

    MHC - Volunteer Services

    Category

    CLERICAL/ADMIN

    Position Sub-Category

    RECEPTIONIST

    Position Type

    Not Benefit Eligible (less than 20 hours/week)

    Employment Type

    Employee

    Exempt/NonExempt

    Non-Exempt

    FTE

    0.30

    Workforce Status

    Onsite

    Work Hours

    12.00

    Provider Schedule (specific schedule)

    Saturday Sunday, 12 hours, every other weekend, occasional weekday cvoverage

    On call Required

    No

    Sub Category

    Receptionist



    Overview



    Talent Pool - Administrative & Clerical This position is accountable to provide general clerical and reception duties to include: Answering phone, meeting and greeting patients and hospital guests, providing accurate directions within the hospital and directions to and from all of the Cone Health facilities.



    Responsibilities

      Greets all patients, visitors and employees entering the facility in a courteous and professional manner, displaying good communication skills. (Includes placing one*s self in a highly visible position to facilitate active greeting.)
    • Arranges for or provides personal escort service whenever appropriate and necessary, can include assisting individual via wheelchair.
    • Provides accurate directions to patient rooms, hospital departments, etc.
    • Answers all calls/requests promptly, courteously and efficiently. Transfers calls correctly and provides non-confidential hospital information to the caller as needed. Maintains confidential information in compliance with HIPAA laws.
    • Maintains documentation to facilitate operation of the information center.
    • Utilize EPIC to retrieve patient information.
    • Performs job in a cost-effective manner and maintains work area in a neat and orderly fashion.
    • Assist with Systemwide duties as assigned by Supervisor or Director.
    • Performs routine clerical and administrative tasks as assigned by Supervisor or Director.



    Qualifications



    EDUCATION: High School Diploma or equivalent - Required
    Associates - Preferred EXPERIENCE: One year of clerical and/or receptionist experience required - Required
    Prior Epic system experience preferred. Prior experience in a customer service environment preferre - Preferred LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED
    PREFERRED

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