Hddc Rtv Associate - San Diego, United States - Home Depot / THD

Home Depot / THD

Verified Company

San Diego, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Position Purpose:

The Home Depot Design Center Return to Vendor (RTV) Associate is responsible for handling returned merchandise in a timely and appropriate manner.

Based on the vendor buying agreement (VBA) of the product returned, the RTV Associate communicates with suitable design center contacts (both internal and external) to expedite movement of product.

To accomplish this objective, this role is accountable for building and maintaining strong working relationships with vendors and HDDC associates to satisfy their specific policies.

The RTV Associate also problem solves to identify why products are being returned (via tracking reports, analysis, etc.) and communicates opportunities to management.

This role must be familiar with receiving processes.

Additionally, the RTV Associate is required to be certified on all powered lift equipment (i.e., electric pallet jack, slip sheet machine, reach truck, order puller, forklift) to unload trucks and move freight from receiving to designated staging areas.

Key Responsibilities:

30% Communicates with other HDDC Associates about vendor policies and procedures; Keeps all cataloged merchandise secured in the cage; Communicates with leadership about merchandise that is returned repeatedly to help identify sales training opportunities; Follows procedures for destroying merchandise
20% Maintains a consistently positive, pleasant and serviceoriented image when communicating with others in person or on the telephone; Expedites product (both internal and external) movement consistently and accurately, including customer returns and will calls; Organizes merchandise within RTV cage and adjoining areas to be quickly and easily accessible; Stops operational tasks to assist customers when necessary
50% Ensures that all defective merchandise is cataloged into the system; Maintains outforrepair merchandise; Obtains Receiving Supervisor's approval of all RTV paperwork; Ensures RTV markdowns are submitted on a daily basis; Makes carton counts and keyrec deliveries; Completes keyrec process and enters detail information into receiving system; Makes special shipping arrangements; Assists vendor representatives to inspect and authorize RTVs; Schedules pickup of merchandise by vendors or other partners effectively and enters prepost information into system; Assists with answering receiving phone calls; Separates merchandise brought to the RTV area into defective and nondefective categories; Communicates with all postsale team members about any issues with importing/completing special order merchandise; Coordinates reimbursement for labor costs on defective installed merchandise with the vendor; Works with vendors to return nondefective/nonopened merchandise back to vendor for credit; Follows each vendor's specific RTV policy, prepares merchandise and generates RTV paperwork

Direct Manager/Direct Reports:

This position typically reports to HDDC Supervisor or Manager
This position has 0 Direct Reports

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
No travel required

Minimum Qualifications: