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Leawood

    Sales Coordinator - Leawood, United States - Ascend Learning

    Ascend Learning
    Ascend Learning Leawood, United States

    4 weeks ago

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    Description

    ** Sales Coordinator / D365 Administrator**

    **Job Category****:** Sales **Requisition Number****:** SALES003674 Showing 1 location **Job Details**

    **Description**

    Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

    Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

    Remote work location will be supported.

    Description:

    The ClickSafety Sales Coordinator / D365 Administrator is responsible for supporting the sales teams day-to-day sales activities in applicable markets including but not limited to AEC, industrial and manufacturing segments. Support duties include but are not limited to adding administrators, locking, and unlocking accounts, adjusting unit/credit balances, requesting course integrations, developing client usage reports, setting up demo and trial accounts, merging accounts and transferring accounts between reps in CS Admin.

    From a D365 Administrator standpoint, this individual will develop and share best practices, train existing and new D365 users and provide expertise and insight to the development team as we continue to enhance D365. This position reports to the Sr. Director of Sales Operations and Enablement.

    Responsibilities:

    Work closely with sales team around support in expanding customer base for products and services

    Create / add an Administrators and send welcome emails

    Lock and unlock accounts

    Reconcile and adjust unit/credit balances for integrated accounts

    Process requests for LMS integration course test files or links and send to the customer

    Develop custom client usage report subscriptions in (SSRS) per client parameters

    Set up demo and trial accounts for prospects

    Participate in the territory reassignment and update CS Admin to ensure a seamless transition between reps

    Merge two or more accounts for acquired companies

    Maintain / update changes for Administrators

    De-activate or re-activate accounts in CS Admin

    Perform mass user uploads

    Execute seasonal sales tactical strategies under guidance of sales operations director with input from sales management, including select correspondence or projects in support of territory growth

    Support in organizing and cleansing D365 database as required

    Develop and share best practices for all D365 users

    Provide insights to D365 development team as product is enhanced

    Abilities:

    Demonstrated drive and competency to meet goals and metrics outlined for success

    Organized, with excellent attention to detail, and the ability to work in a fast-paced environment

    Demonstrates confidence and maturity in client facing situations

    Effective communicator, both written and verbal, with upbeat disposition

    Professionalism:

    Committed to standards of the highest professionalism, ethical behavior and reliability

    Highly organized with ability to multi-task

    Strong time management skills and proactive problem solver

    Exceptional administrative skills, including strong computer abilities

    Passionate, hard worker and well-organized professional with power to prioritize and multitask

    Collaboration:

    Ability to work independently, as well as with managers and employees at all levels

    Team player that collaborates with internal and external resources to achieve goals

    Comfortable speaking in small groups and sharing ideas

    Ability to take direction from, and support, multiple account managers effectively

    Experience and Qualifications:

    Bachelors Degree preferred

    1+ years previous ClickSafety sales or sales support experience required

    D365, MSFT Excel, Word, PowerPoint

    Specific knowledge of ClickSafety customer relations and contact databases a plus

    Comfortable in a support role

    Must be able to prioritize and multitask

    Must be effective in handling problems, including anticipating, preventing, identifying and solving

    Ability to respond to requests with sense of urgency and take initiative as needed

    Good liaison with all other department members

    Candidates are required to have a valid drivers license and be able to maintain business expense submissions for reimbursement

    **Candidates should be aware that Ascend Learning currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date. Ascend Learning is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.**

    Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

    #LI-JD1

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