Customer Service Representative - Salisbury, United States - Chesapeake Waste

Description

At Chesapeake Waste Industries, we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing ideal customer service. The customer service representative position is critical in ensuring we meet that goal.

This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their billing and schedule status.

The customer service rep is responsible for executing all office operations.


Duties include:

Manage large amounts of incoming phone calls, generate sales leads, identify and assess customers' needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open communication, provide accurate and valid information by using the right method and tools, keep record of customer interactions, process customer accounts and file documents.

Skills include:
Proven customer support experience or experience as a client service rep

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Ability to multi-task, prioritize and manage time effectively

Excellent communication and presentation skills

High school diploma


Pay:
$ $22.15 per hour

Expected hours: 40 per week


Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Inperson
• Office

Ability to Relocate:

• Salisbury, MD 21801: Relocate before starting work (required)

Work Location:
In person