Jobs
>
Dover

    Patient Services Rep - Dover, United States - Wentworth-Douglass Hospital(WDH)

    Wentworth-Douglass Hospital(WDH)
    Wentworth-Douglass Hospital(WDH) Dover, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description


    Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.

    We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

    At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity:

    race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

    Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year.

    Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine.

    At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives.

    We invite you to explore opportunities, cultivate community wellness and professional growth.1.

    Performs check-in duties in the practice.o Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction.

    Appropriately refers patient to the proper party within the office.

    Verifies patient using two patient identifiers.o Verifies all patient demographic and insurance-related insurance at each visit and ensures that all data is entered in the system in an accurate and timely manner per any established protocol.o Ensures all required disclosure and registration forms are current and maintained in the patient's record as required per any established policies and procedures.o Collect patient co-pays and self-pay balances.

    Accurately posts payments to patient accounts.o Performs insurance verification per any established WHP policies and procedures. Completes electronic practice management (PM) tasks associated with insurance verification.

    Generates and has patient sign an ABN as appropriate.o Enrolls patients to the Patient Portal and responds to Patient Portal inquiries per any established policies and procedures.o Coordinates requests for interpreter services, documents and completes declination, if applicable.o Completes end-of-day reconciliation per protocol; includes preparation of the daily deposit, reconciliation of daily credit card transactions; batch reconciliation; reconciles the procedure log report and kept appointment reporting/reconciliation.

    Uploads all reports and deposit information to shared drive.2.

    Performs check-out duties in the practice.o Receives and welcomes all patients to check-out in a manner that is consistent with WHP service expectations and the Language of Caring.

    Verifies patient using two patient identifiers.o Schedules all follow up appointments as indicated by the provider including checking for future appointments to ensure no duplicates.o Generates patient plan at check-out completion.

    Uploads automatically to Patient Portal - and/or prints and provides to patient.o Updates ACO First Visit Notification Date.3.

    Performs referral /diagnostic / lab orders processing duties in the practice.o Processes all referrals / diagnostic / lab orders, including electronically in those practices utilizing an EHR, and ensures that specialist offices receive relevant notes, labs and other testing results as applicable.

    All forms that are required by a specialist's office will also be completed and sent.

    Documentation should be transmitted electronically whenever possible.o Facilitates the scheduling of appointments for other physician offices as well as outpatient procedures.o Ensures compliance with all necessary insurance carriers' pre-certification requirements by processing pre-certifications as required.o Ensures appropriate forms are submitted to centralized scheduling for outpatient procedures.o Instructs patient of proper preparation for procedures.o Runs medical necessity checks on all labs and diagnostics, per protocol, and has the patient sign an ABN as needed.4.

    Performs administrative duties in the practice. Collaborates with clinical staff and notifies patient of any appointment delays.o Answers the telephone per customer service standards.

    Reviews outstanding diagnostic and referral orders.o Responds to emergencies and summons the appropriate personnel.o Greets and acknowledges visitors upon arrival consistent with service standards and the Language of Caring and assists as appropriate.o Files, faxes, collate, and photocopy material as required (including all electronic documentation).o Performs chart prep process - per any established protocols.5.

    Medical records filing and related tasks.o Maintains file system according to WHP and department standards.

    Collaborates with clinical staff to perform data entry tasks related to pre-load of new patient records, non-interfaced diagnostics and orders management of incoming consultation reports/notes.

    Scans medical record information received via paper to the patient EHR - per any established protocols.o In compliance with all applicable policies and procedures, copies and sends all medical records as requested or ensures that requests for medical record information is forwarded to the medical records department.

    A signed, HIPAA-compliant patient release will be obtained prior to releasing any records.6.

    Works to improve Press-Ganey patient satisfaction scores.o Learns and employs the behaviors and principles consistent with the Language of Caring program to support an unparalleled patient experience.o Works effectively and cooperatively with other members of the team to identify opportunities for improvement in Press-Ganey results and actively participates in recommending plans of action to address any identified issues.7.

    Other general duties as assigned/directed.o Maintains work area in a professional and organized manner.o Receives sorts and distributes all incoming correspondence and mail on a daily basis.o Reconciles and accurately maintains the petty cash drawer and/or change drawer.o Maintains waiting room throughout the day.o Relays supply-related information to others on a timely basis or orders supplies in accordance with established procedures.

    Contacts maintenance, housekeeping, and other departments for repairs or services as required or as directed.o Performs all other duties as assigned/directed.

    QualificationsExperience Minimum Required

    • Minimum 12 months clerical/office or other related experience, preferable in a medical office setting. Experience Preferred/Desired
    • Strong medical terminology background preferred. Education Minimum Required
    • High School and Office Practice courses. Special Skills Minimum Required
    • Knowledge with computer programs such as Microsoft Office.
    EEO StatementWentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead.

    All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

    We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


    We have other current jobs related to this field that you can find below


  • Domino's Franchise Berwick, United States

    Job Description · Job DescriptionJob Description · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment ...

  • Design Group Americas

    Customer Service Rep

    2 weeks ago


    Design Group Americas Berwick, United States

    **WHO IS DESIGN GROUP?** · Design Group Americas is one of the U.S. leaders of gift packaging, crafts, décor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and specialty markets. We are proud to se ...

  • Proulx Oil

    Customer Service Rep

    2 weeks ago


    Proulx Oil Newmarket, United States

    Customer Service Representative - Newmarket · **Customer Service Representative** · Proulx Oil & Propane is a family-owned company specializing in the sales, service, and delivery of oil & propane products in Seacoast NH & Maine, Greater Manchester, and No. Shore Mass. · Custo ...


  • Randstad Exeter, United States

    Our plastic injection molding client in Brentwood, NH is looking to fill an temporary customer service role for 2-3 months. You will be working starting sometime next week You will be part of a team of 4 and will be helping customers mostly via email. If you have good customer se ...

  • Ultimate Staffing Services

    Customer Service Rep

    3 weeks ago


    Ultimate Staffing Services Haverhill, United States

    Job Description · Job DescriptionJob Summary: The Customer Service Representative (CSR) will be the primary point of contact for customers utilizing our cold storage services. The CSR will handle inquiries, process orders, manage accounts, and ensure customer satisfaction. The id ...


  • Service Credit Union Rochester, United States

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Service Credit Union is seeking a Member Service Representative Teller located in Rochester, NH . This role is a great step for any ...

  • Exeter Health Resources

    Patient Service Rep

    2 weeks ago


    Exeter Health Resources Exeter, United States

    wk 1 Mon -Wed 3p-11p, Fri 3p-7p, Sat 3p-11p wk 2 Sun 3p-11p, Tues - Thurs 3p-11p, Sat 3p-7p Performs various job duties related to Patient Access responsibilities.#Provides leadership for PSRs while working as a team player. Monitors productivity. Requirements: Must be able to ty ...


  • Service Credit Union Rochester, United States

    It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Service Credit Union is seeking a Member Service Representative Teller in our Rochester branch locations. This role is a gr ...


  • Exeter Health Resources Exeter, United States

    Obtains and documents accurate information to complete the admitting and/or registration process based on assigned department.# Floats between all Patient Access departments to provide coverage based on need. Requirements: 0 to 6 months experience High School or GED Responsibilit ...


  • Domino's Pizza Newmarket, United States

    Our business is growing as our fan base increases Domino's Pizza is looking for customer service experts/pizza makers for our growing team. · We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexib ...

  • Randstad North America, Inc.

    Customer Service Rep

    2 weeks ago


    Randstad North America, Inc. Exeter, United States

    Our plastic injection molding client in Brentwood, NH is looking to fill an temporary customer service role for 2-3 months. You will be working starting sometime next week You will be part of a team of 4 and will be helping customers mostly via emai Customer Service, Service, Ret ...

  • PEST END INC

    Client Service Rep

    2 weeks ago


    PEST END INC plaistow, United States Full time

    :Are you passionate about providing exceptional customer service? If so, we want you to join our team as a Customer Service Representative · Provide world-class customer service to both internal and external customers · Answer customer questions and inquiries via email and phone ...

  • Ultimate Staffing

    Customer Service Rep

    3 weeks ago


    Ultimate Staffing Haverhill, United States

    The Customer Service Representative (CSR) will be the primary point of contact for customers utilizing our cold storage services. The CSR will handle inquiries, process orders, manage accounts, and ensure customer satisfaction. The ideal candidate wi Customer Service, Service, Re ...


  • Exeter Health Resources Exeter, United States

    Obtains and documents accurate information to complete the admitting and/or registration process. · Requirements · High school graduate or equivalent; · Must be able to type 35 wpm · Major Responsibilities · 1. Provides patient education; Advance Directives; Patient's Right ...


  • Domino's Pizza LLC Sanford, United States

    Company Description · Job Description · Now Hiring Customer Service Reps · Great things are happening at Domino's, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND · in every neighborhood · You will be responsible ...


  • Aucera North Charleston, United States

    Job description · Call Center Representative - Will help you get your license · Job Description · The health season is approaching and we have exciting opportunities here At Aucera. Healthcare is the fastest growing industry today and career opportunities within those organiza ...


  • Blufox Mobile Dover, New Hampshire, United States Permanent

    Blufox Mobile is hiring Sales Associates and we want you to join our team today · We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the compan ...


  • Agent Alliance Inc. Dover, United States

    Job Description · Job DescriptionOur sales representatives meet remotely with clients who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers. Their role is to consult with the family, explain the options available, a ...

  • Care Team Solutions

    Travel Nurse RN

    2 days ago


    Care Team Solutions Dover, United States

    Care Team Solutions is seeking a travel nurse RN Manager, ED - Emergency Department for a travel nursing job in Dover, New Hampshire. · Job Description & Requirements · Specialty: · ED - Emergency Department · Discipline: · RN · Start Date: · 07/15/2024 · Duration: · 13 weeks · 3 ...

  • Care Team Solutions

    Travel Nurse RN

    2 weeks ago


    Care Team Solutions Dover, United States

    Care Team Solutions is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Dover, New Hampshire. · Job Description & RequirementsSpecialty: PCU - Progressive Care Unit · Discipline: RN · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per ...